JOYNOB SULTANA
Troy,USA
Summary
Dedicated and analytical MBA graduate student at Troy University with strong communication, leadership, and problem-solving abilities. Experienced in research, teamwork, customer interaction, and community engagement through academic and professional activities. Skilled in business analytics, presentation delivery, and data analysis using Excel, Tableau, STATA, and RStudio. Recognized for professionalism, adaptability, and strong interpersonal communication skills. Passionate about contributing to organizational success through research, collaboration, and innovative thinking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Assistant ( Workship)
Troy University IDEAL Bank Program – Workship Participant
09.2024 - 12.2024
- Participated in workshops focused on supporting and inspiring small business owners
- Assisted in communication and community engagement activities
- Developed leadership, networking, and organizational skills through collaborative programs
- Provided excellent customer service to the small business owner addressing inquiries and concerns promptly.
Manager
AQ Sunny International Company, Bangladesh
02.2022 - 11.2024
- Performed business analysis and coordinated training sessions for team leaders to improve communication and problem-solving skills
- Conducted risk assessments and supported operational planning activities
- Facilitated hygiene awareness sessions in rural communities for women
- Participated in meetings and communication activities focused on women’s safety initiatives
- Managed team coordination, reporting, and organizational support activities
- Demonstrated leadership, communication, and management skills in a professional environment
- Led team to achieve operational targets through effective planning and resource allocation.
Game Day Assistant
Swayman Security Service
09.2024 - 11.2024
- Assisted with crowd management and event safety during university game day events
- Coordinated with staff and supervisors to maintain secure operations
- Provided support to visitors and ensured compliance with event procedures
- Demonstrated strong communication and problem-solving skills under pressure
- Troy University IDEAL Program – Workshop Participant
- Troy University, AL
- Participated in workshops focused on supporting and inspiring small business owners
- Assisted in communication and community engagement activities
- Developed leadership, networking, and organizational skills through collaborative programs
- Assisted in managing crowd control during events to ensure safety and compliance.
- Collaborated with security team to monitor entrances and exits for unauthorized access.
- Provided support in emergency response procedures, enhancing overall safety awareness.
Assistant Manager
Three A Industries Limited, Bangladesh
01.2019 - 10.2022
- Managed company documentation and administrative activities
- Provided customer service and business support solutions to clients
- Distributed work responsibilities among employees and monitored workflow
- Offered guidance and direction to staff members to ensure operational efficiency
- Assisted management by preparing reports and updating company progress and activities
- Developed communication, multitasking, and leadership skills through daily operations
- Supervised daily operations, ensuring compliance with company policies and industry standards.
Internship
Mercantile Bank Limited, Bangladesh
09.2017 - 12.2017
- Completed a three-month internship in various banking departments
- Assisted with customer service and daily banking operations
- Gained knowledge of banking procedures, documentation, and financial services
- Observed account management, transaction processing, and office administration activities
- Developed professional communication and organizational skills in a banking environment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Master of Business Administration (MBA) - Business Analytics
Troy University
Troy, Alabama, USA07.2026
Bachelor of Business Administration (BBA) - Finance & Banking
IUBAT – International University of Business Agriculture and Technology
Dhaka, Bangladesh01.2017
Skills
- Leadership & Team Collaboration
- Public Speaking & Presentation Skills
- Customer Service & Relationship Building
- Business Research & Analytical Thinking
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Professional Communication
- Adaptability & Fast Learning
- Microsoft Office (Word, Excel, PowerPoint)
- Tableau, STATA, RStudio
- Data Analysis & Data Visualization
- Statistical Modeling & Research Methods
- Marketing & Business Analytics
- Report Writing & Presentation Development
- Leadership qualities
- Data organization
- Strong organization
- Administrative tasks
- Student relations
- Research proficiency
- Research assistance
- SMART learning suite
- Collaboration and teamwork
- Interpersonal and communication skills
- Organizational and planning skills
- Promoting social and emotional development
- Special needs support
- Relationship building
Accomplishments
- Conducted academic research titled: “The Effect of Perceived Expertise and Entertainment of YouTube Sports Channels on Subscription and Sports Participation Intention: The Moderating Role of Self-Efficacy.”
- Received recognition and a research award for presenting sports consumer behavior research at Troy University’s Student Research Showcase
- Participated as a Youth Advocate in Amsterdam through an international youth program
- Earned multiple awards and certificates for academic excellence, leadership, public speaking, and extracurricular activities
- Experienced in academic presentations, research analysis, and professional communication
Certification
- Youth certificate from Amsterdam, Netherlands-[ 2012]
- Certified competition, [British Council] - [2015]
- Youth Advocacy [Brac, Bangladesh]
- Internship from mercantile Bank Limited [2016]
- Excellent work - Ac sunny international company
Languages
Hindi
Full Professional
English
Full Professional
Urdu
Full Professional
Timeline
Student Assistant ( Workship)
Troy University IDEAL Bank Program – Workship Participant
09.2024 - 12.2024
Game Day Assistant
Swayman Security Service
09.2024 - 11.2024
Manager
AQ Sunny International Company, Bangladesh
02.2022 - 11.2024
Assistant Manager
Three A Industries Limited, Bangladesh
01.2019 - 10.2022
Internship
Mercantile Bank Limited, Bangladesh
09.2017 - 12.2017
Bachelor of Business Administration (BBA) - Finance & Banking
IUBAT – International University of Business Agriculture and Technology
Master of Business Administration (MBA) - Business Analytics
Troy University
ADDITIONAL INFORMATION
- Strong interest in business analytics, research, customer relations, and organizational development
- Experienced in multicultural teamwork and communication
- Passionate about leadership, learning, and professional growth
youth Advocacy
Got this award from Amsterdam in 2012 as a best youth who speak infront of 72 ohers contries people about child rights
youth Advocacy
- Represented Bangladesh as a Youth Advocate at an international conference in Amsterdam in 2012 through BRAC Bangladesh
- Delivered a presentation on child rights and youth banking in front of participants from 72 countries
- Received international and national awards and certificates for leadership, public speaking, and youth advocacy achievements