Joyonna Mcpherson
Atlanta,GA
Summary
Authorized to work in the US for any employer Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
18
18
years of professional experience
Work History
Account Associate
Comcast-Vxi
Atlanta, GA
04.2018 - 06.2022
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Troubleshoot electrical equipment.
Bill Collector
Rent Recovery Solutions
Atlanta, GA
01.2016 - 11.2017
- Locate and notify customers of delinquent accounts by mail or telephone in order to determine the reasons for overdue payments and to review the terms of sales, service or credit contracts.
Teacher
Sheltering Arms Children and Family Services, Inc
Atlanta, GA
11.2015 - 10.2016
- Plan prepare and deliver instructional activities that facilitate active learning experiences
- Develop schemes of work and lesson plans
Customer Service
ADT
Jonesboro, GA
01.2014 - 01.2016
- Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests
- Provide alarm history, update information as appropriate
- Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues
- Schedule a technician when necessary when over the phone troubleshooting cannot be resolved
- Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions
- Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required
- Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer's equipment needs
- Provides quality service to increase customer satisfaction
- Maintain individual performance relative to inbound phone answer rates, customer satisfaction and
- ADT quality standards.
Secretary
Randstad
Atlanta, GA
08.2015 - 10.2015
- Organized and maintained records, files, procedural manuals, supplies etc Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
- Locate and attach appropriate files to incoming correspondence requiring replies
- Make copies of correspondence and other printed material
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
- Schedule and confirm appointments for clients, customers, or supervisors
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material,
- Order and dispense supplies
- Coordinate conferences and meetings
- Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
Receptionist
MCI
Augusta, GA
01.2005 - 12.2008
- Welcomes visitors by greeting them in person or on the telephone Answering or referring inquiries all incoming and outgoing calls Filing, faxing, maintains safe and clean reception area by complying with procedures, rules, and regulations Assist work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed Filing and maintaining records, copying documents, scheduling appointments and answering questions for visitors
Assistant Manager
TitleMax
Atlanta , GA
04.2023 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Skills
- Customer Service (7 years)
- CSR
- Good
- Sales Experience
- Typing
- Word Processing
- Assessments
- Customer Focus & Orientation — Highly Proficient
- April 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Sales Fit — Highly Proficient
- October 2019
- Assesses personality traits that are important for sales roles
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Related Skills
- Strong organizational skills, Expert in conflict resolution, Excellent communication skills, extensive
- Problem
- Solver, Top sales performer Telephone inquiries specialist Quality control, Invoice processing, Adaptive
- Team
- Player, Operate office equipment such as fax machines, copiers, and phone systems, and use
- Computers for
- Spreadsheet, word processing, database management, and other applications, Excellent Customer
- Service,
- Typing 40wpm by touch
- Money Handling
- Sales Reporting
- Shift Coverage
- Customer Service and Satisfaction
- Effective Selling Techniques
- Negotiation and Conflict Resolution
- Timelines and Milestones
- Cash Deposits and Receipts
- Negotiation
Timeline
Assistant Manager
TitleMax
04.2023 - Current
Account Associate
Comcast-Vxi
04.2018 - 06.2022
Bill Collector
Rent Recovery Solutions
01.2016 - 11.2017
Teacher
Sheltering Arms Children and Family Services, Inc
11.2015 - 10.2016
Secretary
Randstad
08.2015 - 10.2015
Customer Service
ADT
01.2014 - 01.2016
Receptionist
MCI
01.2005 - 12.2008