Joyous Wilson
Charlotte
Summary
Experienced professional with a proven track record in enhancing patient, student, and customer care through effective communication and adherence to safety protocols. Strong problem-solving and teamwork skills have led to improved clinic workflows and increased patient satisfaction. Committed to fostering innovative environments while ensuring compliance with health regulations and optimizing operational efficiency. Substitute Teacher adept at managing diverse classroom settings, implementing special intervention plans, and maintaining discipline while supporting student needs.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Kokua Education
New York
12.2024 - 06.2025
- Administered tests and assessments according to school guidelines.
- Maintained accurate records of student attendance and performance.
- Participated in staff meetings and professional development workshops.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided classroom instruction following regular teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
- Addressed individual student needs and accommodated learning differences.
- Took attendance and maintained attendance records during periods as a substitute.
- Led or moderated classroom discussions and guided exploratory thought.
Inflight Crewmember
JetBlue Airlines
Queens
06.2023 - 06.2025
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Kept updated on changes in airline policy and regulations through attendance at training sessions.
- Collaborated with other crew members to maintain order on board the aircraft during long flights.
- Managed inventory of refreshments onboard according to established guidelines.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Inventoried aircraft amenities and completed order list for turnaround.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Completed paperwork related to passenger manifests accurately after each flight.
- Directed junior team members in proper duties and company regulations.
SUPERVISOR
Starbucks Inc
Charlotte
09.2019 - 11.2024
- Oversee daily operations, ensuring seamless workflow and addressing concerns promptly
- Coordinate safety protocols and manage machine maintenance for optimal performance
- Prepare and monitor budgets, implementing controls to prevent overspending
- Document and report incidents, ensuring swift resolution and compliance
- Pioneered process improvements that streamlined operations, fostering a culture of innovation and continuous improvement in store management practices
- Cultivated a collaborative work environment by mentoring team members, enhancing team cohesion and contributing to a positive workplace culture
- Analyzed operational data to identify inefficiencies, implementing strategic changes that resulted in measurable improvements in service delivery.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Phlebotomist Technician
Bio- Life Plasma
Charlotte
01.2019 - 04.2022
- Collects and processes blood samples, ensuring accurate patient identification and procedure explanation
- Enhances patient comfort and cooperation through effective communication and anxiety reduction
- Adheres to safety protocols, using PPE and proper disposal methods to protect patients and staff
- Utilizes various techniques for blood collection, maintaining precision and efficiency
- Contributes to laboratory efficiency by preparing samples according to clinical protocols
- Enhanced patient care by efficiently managing sample collection, reducing patient wait times and improving overall clinic workflow
- Implemented safety protocols, ensuring 100% compliance with health regulations, safeguarding patients and staff from potential hazards.
Camp Counselor
May, Summer Enrichment
Charlotte
05.2015 - 06.2019
- Designed engaging curriculum enhancing student learning and enjoyment
- Mentored students, fostering personal growth and confidence
- Incorporated tech to enrich classroom experiences
- Adapted teaching methods for diverse learning needs
- Created inclusive, positive learning environments
- Led engaging activities for children, fostering creativity and teamwork while enhancing communication and problem-solving skills.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
Education
BACHELOR OF SCIENCE - HEALTH AND HUMAN PERFORMANCEAug
Mars Hill
NC12.2022
ASSOCIATE OF SCIENCE - HEALTH AND HUMAN PERFORMANCEAug
Catawba Valley Community CollegeHickory
NC05.2016
Skills
- Teamwork
- Collaboration
- Professionalism
- Work Ethic
- Critical Thinking
- Problem Solving
- Customer service
- Inventory management
- Effective communication
- Regulatory compliance
Timeline
Substitute Teacher
Kokua Education
12.2024 - 06.2025
Inflight Crewmember
JetBlue Airlines
06.2023 - 06.2025
SUPERVISOR
Starbucks Inc
09.2019 - 11.2024
Phlebotomist Technician
Bio- Life Plasma
01.2019 - 04.2022
Camp Counselor
May, Summer Enrichment
05.2015 - 06.2019
BACHELOR OF SCIENCE - HEALTH AND HUMAN PERFORMANCEAug
Mars Hill
ASSOCIATE OF SCIENCE - HEALTH AND HUMAN PERFORMANCEAug
Catawba Valley Community CollegeHickory
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