Joyqualine Novembre
Orlando,FL
Summary
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
2024
2024
years of professional experience
Work History
Call Center Representative
Tmoblie
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered prompt service to prioritize customer needs.
Receptionist
Orlando Regional Medical Center
03.2022 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Sales Assistant
Universal Orlando
12.2016 - 12.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Hernando High School
Brooksville, FL06.2012
Skills
- Critical Thinking and Problem Resolution
- Customer Service Expertise
- Detail-Oriented Data Management
- Client Support
- Clear Communication Skills
- Customer Support Operations
- Computer skills
- Remote office availability
- MS office
- Microsoft office
- Technical support
Timeline
Receptionist
Orlando Regional Medical Center
03.2022 - 11.2023
Sales Assistant
Universal Orlando
12.2016 - 12.2019
Call Center Representative
Tmoblie
Hernando High School
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