Joyrdan Taswell
Hampton,VA
Summary
Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Diligent and efficient with a specialized knowledge in customer support and problem solving.
Overview
11
11
years of professional experience
Work History
Credit Coordinator II
Ferguson Enterprises LLC
Hampton, VA
10.2023 - Current
- Evaluate current procedures related to credit control processes and recommend changes as needed.
- Develop relationships with customers and maintain open communication channels to ensure timely payments.
- Maintain customer files, update account information, and track payment history.
- Review credit applications and financial statements to determine creditworthiness of customers.
- Research and resolve customer disputes regarding invoices, payments, and discrepancies.
- Advise management on potential risks associated with extending credit to certain customers.
- Negotiate repayment plans with delinquent customers in order to minimize losses due to non-payment.
- Develop debt collection protocols applicable to delinquent accounts, defining timelines for courtesy calls and referral of problem accounts to debt collectors.
- Work closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Integrations Specialist II - Digital Commerce, System-to-System Integrations
Ferguson Enterprises, Inc
Hampton
01.2020 - Current
- Act as first-level support to Ferguson associates and customers for assistance with active and future system-to-system integrations
- Assist with the complete customer success and satisfaction of all active/future customer integrations
- Handle all support requests submitted through our main S2S support channels (via email or the S2S support telephone line)
- Troubleshoot with our EDI Support team to resolve electronic document transmission issues, including, but not limited to, purchase orders and invoices
- Research electronic invoice and credit memo failures to understand the reason(s) for the failures within the different customer Enterprise Resource Planning systems (ERPs)
- Help aide our Ferguson credit managers with the manual resubmission of invoices and credit memos, within specific customer ERPs
- Provide training to Ferguson sales associates on the do's and don'ts of electronic orders and serve as a direct line support for various EDI document inquiries
- Troubleshoot issues with online quotes for Ferguson.com Punchout Catalog customers
- Grant Ferguson associate access to specific customer ERPs.
Customer Service Representative ll
Ferguson Enterprises, Inc
Hampton
03.2016 - 01.2020
- Provided Ferguson Online technical support to Ferguson branch associates and end customers
- Assist branch associates and end customers with setting up online accounts
- Provided customers with information on new orders and existing orders
- Troubleshooting online errors and technical glitches
- Worked directly with our IT Department by reporting frequent and problems with the Ferguson.com website
- Investigated fraudulent orders placed through Ferguson.com
- Initiated and processed return credits for the department.
Provisions Specialist
Ferguson Enterprises, Inc
Hampton
11.2015 - 03.2016
- Provided customer to all Lowes Home Improvement associates via telephone/fax/email
- Placed new orders and assisted with existing orders
- Filed freight claims, issued return credits and assisted with reviewing freight claims filed by JWassociated placed within the department
- Assisted customers with selecting products best suitable for their needs
- Assisted with training new Plumb Source associates.
Customer Service Representative
Ferguson Enterprises, Inc
Hampton
02.2014 - 11.2015
- Provided customer to all Lowes Home Improvement associates via telephone/fax/email
- Placed new orders and assisted with existing orders
- Filed freight claims, issued return credits and assisted with reviewing freight claims filed by associated placed within the department
- Assisted customers with selecting products best suitable for their needs
- Assisted with training new Plumb Source associates.
Education
High School Diploma -
Hampton High School
Hampton, VASkills
- Critical thinker
- Organizational Skills
- Decision-Making
- Verbal and written communication
- Professionalism
- Credit analysis
- Adaptability
- Problem-solving abilities
- Multitasking
- Customer driven
- Reporting and analysis
- Invoice Processing
- Credit decision making
Accomplishments
- Acknowledged for competing and winning in the Credit competition within the first month of starting new position.
References
References available upon request.
Timeline
Credit Coordinator II
Ferguson Enterprises LLC
10.2023 - Current
Integrations Specialist II - Digital Commerce, System-to-System Integrations
Ferguson Enterprises, Inc
01.2020 - Current
Customer Service Representative ll
Ferguson Enterprises, Inc
03.2016 - 01.2020
Provisions Specialist
Ferguson Enterprises, Inc
11.2015 - 03.2016
Customer Service Representative
Ferguson Enterprises, Inc
02.2014 - 11.2015
High School Diploma -
Hampton High School