Joy Read
Waunakee,WI
Summary
Ability to lead, train, maintains an enthusiastic and strong interpersonal skill with extensive experience in managing teams, optimizing workflows, and achieving operational goals. Skilled in fostering a positive work environment, enhancing productivity, and resolving conflicts effectively with proven ability to plan, implement and complete tasks or projects within constraints of deadlines.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
UW Hospital and Clinics
12.2019 - Current
- Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient
- Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills
- Complete financial registration responsibilities including but not limited to creating guarantor accounts, interpreting eligibility requirements, collecting document signatures, insurance card scanning, taking patient photos, collecting patient payments
- Counsel patients on prior authorization, referral requirements, insurance networks, covered services, and financial responsibility forms
- Provide patients with information on the financial assistance policy and application process, explaining alternatives and routing patients without clearance to Financial Counseling.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Building Manager
Limketkai Building Condominium Corporation
02.2015 - 08.2018
- Draft and updating Lease of Contract between building owners and tenants
- Ensure compliance with all applicable government regulations
- Overseeing the daily operations and security of the building
- Touring the building and handling problems according to the policies and procedures
- Conducting interviews and deploys security officers of the building
- Responsible for the preparation and processing of payroll
- Collecting condo fees, preparing monthly statement of accounts, creating operational budgets and cash management
- Coordinates building maintenance and repairs within the building premises that affect normal building operation
- Takes responsibility for facility maintenance, repair of electrical, plumbing and HVAC etc
- Maintain and monitor equipment of the building
- Regular monitoring of all safety devices & firefighting equipment to ensure in operational conditions
- Periodically conduct maintenance surveys to determine repair/ renovation needs of the building and all tenant facilities
- Purchase raw materials that a company needs to maintain its operations
- Supervised contractors that have been engaged for building's projects.
Receptionist
Limketkai Manufacturing Corporation
01.2015 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering and forwarding phone calls while providing basic information when needed
- Screening phone calls
- Orders office supplies, file documents, make photocopies, and sends and receives faxes
- Arranging couriers
- Keeping the reception area tidy
- Keep oil ordering, inventories and cash management
- Other duties as assigned.
Sales Associate
SM City Lucena
08.2014 - 01.2015
- Greeting customers
- Answer and respond to customer inquiries regarding merchandise
- Display merchandise on racks in an attractive manner
- Rearranging items on the display floor or pricing products
- Prepare list of items to be re-stocked
- Assist customers in completing the purchases
- Handle returns and exchange of merchandise
- Maintain and manage floor areas and stock room neat and tidy and reorganize merchandise.
Sales Associate
Metro Gaisano Mall Lucena
03.2013 - 09.2013
- Greeting customers
- Answer and respond to customer inquiries regarding merchandise
- Display merchandise on racks in an attractive manner
- Rearranging items on the display floor or pricing products
- Prepare list of items to be re-stocked
- Assist customers in completing the purchases
- Handle returns and exchange of merchandise
- Maintain and manage floor areas and stock room neat and tidy and reorganize merchandise.
Education
Certificate - Medical Coding
MedCerts
Livonia, MI10.2023
Certificate - Personal, Academic, And Career Development
UW Health Learn@Work Program
Madison, WI05.2022
Bachelor of Science - Accounting
AMA University & Colleges Philippines
12.2019
Associate of Science - Information Technology
INFOTAB Technology Institute Incorporated Philippines
04.2014
Skills
- Knowledge of Epic Systems
- Computer Proficiency
- Medical Terminology
- HIPAA Compliance
- Phone and Email Etiquette
- Attention to Detail
- Team Collaboration
- Multitasking and Organization
- Resourcefulness
- Conflict Resolution
- Interpersonal Skills
- Time Management
- Calm and Effective Under Pressure
References
Upon request
Timeline
Patient Access Representative
UW Hospital and Clinics
12.2019 - Current
Building Manager
Limketkai Building Condominium Corporation
02.2015 - 08.2018
Receptionist
Limketkai Manufacturing Corporation
01.2015 - 02.2015
Sales Associate
SM City Lucena
08.2014 - 01.2015
Sales Associate
Metro Gaisano Mall Lucena
03.2013 - 09.2013
Certificate - Medical Coding
MedCerts
Certificate - Personal, Academic, And Career Development
UW Health Learn@Work Program
Bachelor of Science - Accounting
AMA University & Colleges Philippines
Associate of Science - Information Technology
INFOTAB Technology Institute Incorporated Philippines
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