Joys Comas
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Patient Representative
Mount Sinai Medical Centre
Miami Beach, Florida
03.2024 - Current
- Assisted patients with scheduling appointments and managing their inquiries.
- Provided detailed information about services, treatments, and insurance coverage options.
- Coordinated patient intake processes to ensure smooth transitions into care.
- Maintained accurate patient records using electronic health record systems.
- Handled patient complaints with professionalism, ensuring a positive experience.
- Supported administrative staff in managing office operations and workflow efficiency.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
Flight Attendant
World Atlantic Airlines
05.2023 - 03.2024
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Health Insurance Agent
Leon Health
01.2023 - 05.2023
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Patient Service Representative
Mount Sinai Medical Center, Florida
03.2022 - 12.2022
- Outgoing and friendly customer service representative with 7 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor
- Experience, Communicates the customer / patients' problems, questions, complains and concerns to appropriate staff members immediately
- Follows up with customers / patients and the staff to ensure the timely and appropriate resolution of any issues or complaints
- Promotes guest relations presenting a positive reflection of Mount Sinai to Physicians customers / patients, visitors and staff through a courteous and appropriate personal attitude
- Assists in the preparation of reports regarding tracking of activities for the assigned areas
- Provided customer service and was involved in training [x] new team members each month
- Continually updated a leadership resume and honed skills by participating in various management trainings
Medical Receptionist
Healthy Children
Miami, FL
- Checked patient insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Completed and filed financial documentation for accounting purposes
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- IKEA
Medical Receptionist
Douglas Gardens Community Mental Health Center
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Provided customer service and was involved in training new team members each month
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and service
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
Education
Associate of Arts - Business administration
Asa College
Miami, Florida08.2021
High School Diploma -
Archbishop Curly Notre Dame
Miami, Florida06.2014
Skills
- Customer service, Microsoft office Communication skills, Front desk, Hospitality, Bilingual, Guest services, Writing
- Skills, Cash handling, Microsoft word
Languages
Spanish & English
Timeline
Patient Representative
Mount Sinai Medical Centre
03.2024 - Current
Flight Attendant
World Atlantic Airlines
05.2023 - 03.2024
Health Insurance Agent
Leon Health
01.2023 - 05.2023
Patient Service Representative
Mount Sinai Medical Center, Florida
03.2022 - 12.2022
Medical Receptionist
Douglas Gardens Community Mental Health Center
Medical Receptionist
Healthy Children
Associate of Arts - Business administration
Asa College
High School Diploma -
Archbishop Curly Notre Dame
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