Joyshae Harris
Naples,Florida
Summary
Proven in enhancing guest experiences at Home2 Suites by Hilton Hotel, I excel in customer service and problem-solving, ensuring seamless service even during peak times. Trained peers at Texas Tony's Rib House, significantly improving team efficiency. Skilled in hospitality services and guest relations, I consistently achieve positive feedback and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Home2 Suites by Hilton Hotel
2023.07 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server Trainer
Texas Tony's Rib House
2022.01 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Nursing Assistant
Specializing Caregivers
2021.01 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Server
Texas Roadhouse Restaurant
2018.12 - 2022.04
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
GED -
Lorenzo Walker
Naples, FloridaAssociate of Science - Nursing
Lorenzo Walker
Naples, FloridaSkills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Credit and cash payments
- Guest Relations
- Reservation Systems
- Room assignments
- Reservations
Certification
- Certified CNA/HHA, Caring Hands - [Timeframe]
Timeline
Front Desk Agent
Home2 Suites by Hilton Hotel
2023.07 - Current
Server Trainer
Texas Tony's Rib House
2022.01 - Current
Nursing Assistant
Specializing Caregivers
2021.01 - Current
Server
Texas Roadhouse Restaurant
2018.12 - 2022.04
GED -
Lorenzo Walker
Associate of Science - Nursing
Lorenzo Walker
- Certified CNA/HHA, Caring Hands - [Timeframe]
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