Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joysnabelle Morales Rivera

Lehigh Acres,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Overview

2
2
years of professional experience

Work History

Hostess

University Grill
11.2021 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Customer Service Associate

Winn-Dixie Stores Inc.
06.2021 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Cardiovascular Technology

Florida SouthWestern State College
Fort Myers, FL
06.2026

High School Diploma -

East Lee County High School
Lehigh Acres, FL
06.2021

Skills

  • Phone Inquiries
  • Cash and Transaction Handling
  • Customer Preferences
  • Dining Area Maintenance
  • Bank Deposit Preparation
  • Interactive Communication Skills
  • Seating Assignment Preparation
  • Train Staff

Languages

Spanish
Native or Bilingual

Timeline

Hostess

University Grill
11.2021 - 08.2023

Customer Service Associate

Winn-Dixie Stores Inc.
06.2021 - 10.2021

Cardiovascular Technology

Florida SouthWestern State College

High School Diploma -

East Lee County High School

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Joysnabelle Morales Rivera