Joysnabelle Morales Rivera
Lehigh Acres,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
2
2
years of professional experience
Work History
Hostess
University Grill
Fort Myers, FL
11.2021 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Customer Service Associate
Winn-Dixie Stores Inc.
Fort Myers, FL
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Cardiovascular Technology
Florida SouthWestern State College
Fort Myers, FL06.2026
High School Diploma -
East Lee County High School
Lehigh Acres, FL06.2021
Skills
- Phone Inquiries
- Cash and Transaction Handling
- Customer Preferences
- Dining Area Maintenance
- Bank Deposit Preparation
- Interactive Communication Skills
- Seating Assignment Preparation
- Train Staff
Languages
Spanish
Native or Bilingual
Timeline
Hostess
University Grill
11.2021 - 08.2023
Customer Service Associate
Winn-Dixie Stores Inc.
06.2021 - 10.2021
Cardiovascular Technology
Florida SouthWestern State College
High School Diploma -
East Lee County High School