Travel
Joyson Jose Thrithani
Corporate Travel Consultant
Doha,QA
Summary
Over 10 years of extensive and diverse experience in the international business world.Passionate, dedicated and detail oriented professional with a focus on corporate travel. Provides world-class customer service, problem solving and decision making skills. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations . Dedicated to helping clients reach their dreams of traveling the world.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Corporate Travel Consultant
Darwish Travel Company
Doha, Qatar
12.2014 - Current
- Managing a portfolio of corporate accounts while identifying opportunities to generate additional revenue.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Negotiating with other Private Jet charter operators,Airline companies & vendors, for agreeing on mutually beneficial rates
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Arranged travel accommodations for groups, executives and special VVIP clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Team Leader
Value World Travel
Mumbai, Maharashtra
07.2013 - 07.2014
- Handling end to end travel needs of Travel Logistics Australian Customers
- Built strong relationships with customers through positive attitude and attentive response.
- Which includes, domestic and International air ticketing on Amadeus/Sabre/Galileo
- Negotiating with other tour operators, flights, companies & vendors, for agreeing on mutually beneficial rates
- Flight bookings /Hotel and guest house bookings
- Managing shifts likely with achieving goals to excel the business
- Queue management
- Keeping Track of A.H.T, Targets and productivity reports
- Roster management
- Formed the process of PNR quality checks
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Sr. Travel Consultant
Wns Global Services
Mumbai
09.2012 - 07.2013
- Direct reporting to Operation Travel Manager,Wns Global Dotted reporting to Admin Manager,Expedia, Handling end to end travel needs of Expedia Logistics European Customers
- Which includes, domestic and International air ticketing on Amadeus/Sabre/Worldspan
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Worked continuously on night shift with achieving targets
- Assisting customers with ticket booking, rebooking, cancellation & refund for international/ domestic destinations
- Analyzing feedback received from clients; attending to client complaints and queries related to travel plans
- Raising refund application in BSP
- Handling booking of itinerary in the lowest available fare; issued an average of 70 tickets per day
- Efficiently carrying out full or partial, exchange ticket calculation of refunds.
Travel Consultant-Customer Service
InterGlobe Technologies
Mumbai
07.2011 - 09.2012
- Direct reporting to Operation Team Manager,Igtpl
- Dotted reporting to Admin Manager,Air iNDIA, Handling Air India Ticketing on CRS ARTICA ,Sita ,Liason
- Revalidation and Rerouting of tickets
- Fare pricing/Tax calculation for open return tickets
- Handling unaccompanied minor, WCHR passenger and Medical Cases
- Making reservations for staff on duty and staff on Leave
- Preparing and submitting reports on customer’s feedback
- Handling Irate Passengers at escalation desk whose schedule is disorganized due to Re-scheduling of Air India flights or other Airlines in Air India ticket document
- Taking supervisory calls
- Promoted as Subject Matter Expert
Education
Higher Secondary Certification -
07.2010 - 02.2011
Bachelor of Business Administration -
01.2016 - 04.2018
IATA Foundation in Travel And Tourism - Tourism And Travel Management
03.2014 - 09.2014
IATA GDS Fares And Ticketing -Amadeus - Tourism
02.2022 - 05.2022
Skills
10 Years’ experience within the airline/travel industry
Certification
Certified in International Airline and Travel Management from Interglobe Technologies and Air India.
Interests
Listening to music
Volunteering and community involvement
Timeline
Qatar Airways, Talent Development Centre - IATA GDS Fares And Ticketing -Amadeus, Tourism
02.2022 - 05.2022
Himalayan University - Bachelor of Business Administration,
01.2016 - 04.2018
Corporate Travel Consultant - Darwish Travel Company
12.2014 - Current
Costa Training Institute Mumbai - IATA Foundation in Travel And Tourism, Tourism And Travel Management
03.2014 - 09.2014
Team Leader - Value World Travel
07.2013 - 07.2014
Sr. Travel Consultant - Wns Global Services
09.2012 - 07.2013
Travel Consultant-Customer Service - InterGlobe Technologies
07.2011 - 09.2012
Mumbai University - Higher Secondary Certification,
07.2010 - 02.2011
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