Joy Sunshine Jones
Friendswood
Summary
Dynamic leader with a proven track record at Russo's New York Pizzeria, excelling in team management and customer engagement. Mastered inventory control, ensuring efficiency and quality. Enhanced customer satisfaction through innovative feedback implementation, achieving high satisfaction scores. Skilled in photo editing and problem-solving, adept at working under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Russo's New York Pizzeria
08.2017 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Photographer, Sales Associate, Photo Editor
Portrait Innovations
03.2014 - 01.2020
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
Service Consultant
Mark Write Construction & Design
01.2012 - 11.2014
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Education
GED -
San Jacinto College
Houston01-2007
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff and Shift management
- Passion for customer satisfaction
- Point of sale (POS) system operation Toast
- Critical thing
- Common sense
- Ability to work under pressure
- Photo editing
- Problem-solving
Certification
TABC Certification
Food Handler Certification
Timeline
Restaurant Manager
Russo's New York Pizzeria
08.2017 - 01.2025
Photographer, Sales Associate, Photo Editor
Portrait Innovations
03.2014 - 01.2020
Service Consultant
Mark Write Construction & Design
01.2012 - 11.2014
TABC Certification
Food Handler Certification
GED -
San Jacinto College
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