Jozalynn Johnson
Humble,TX
Summary
I am a very outgoing, hardworking, fast learner, and dependable individual with years of customer service and medical experience seeking to demonstrate my skills and knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Services Coordinator
Angelic house of hope
Houston, Texas
10.2023 - Current
- Collaborated with local organizations to provide resources for at-risk youth.
- Developed educational workshops focusing on life skills and personal growth.
- Provided individual counseling and mentoring to participants in the program.
- Assisted with grant writing for additional resources to fund youth services initiatives.
- Prepared and maintained budgets, personnel records or training manuals.
- Coordinated care plans and scheduled interventions for residents' individual needs.
- Organized recreational activities to promote social interaction among residents.
Medical Office Service Coordinator II
UC Davis Medical Center
Sacramento, CA
06.2021 - 10.2023
- Answer patient calls and assist with patient messages to provider, pharmacy, and health insurance
- Make, cancel, and confirm patient appointments
- Verify insurance
- Process incoming internal and external referrals
- Collected co-pays and other payments at time of service.
- Maintained patient records, including medical history, test results, insurance information, and billing information.
Office Admin / HR Assistant
Sunstone
Sacramento, CA
06.2017 - 08.2019
- Handled 85+ daily customer service calls, exceeding performance targets and ensuring satisfaction
- Scheduled meetings, interviews, and department travel for a 30-person team
- Recruited, interviewed, and trained 11+ new hires on HR policies and compliance standards
- Managed sensitive data entry and reporting across 12+ Excel databases
- Recognized for excellent communication through consistent 5-star feedback via phone, chat, and email
- Created streamlined office systems and proactively supported department needs
Customer Service Representative
Covered California
Sacramento, California
01.2015 - 07.2017
- Handled accurate billing and processed medical claims efficiently to ensure timely payment.
- Explained coverage options to patients, enhancing understanding of services.
- Mediated patient disputes to maintain a positive treatment environment.
- Provided assistance to customers via phone, email, and chat platforms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant (CNA)
Windsor El Camino Center
Sacramento, CA
06.2015 - 06.2017
- Delivered high-quality care across surgical, rehab, home-health, and long-term care units
- Monitored vital signs, glucose levels, and assisted with pre- and post-operative care
- Provided personal care, hygiene support, and comfort while preserving patient dignity
- Recognized for teamwork, accurate charting, and compassionate service
Education
Sterile processing training program -
Self Taught
07-2025
Bachelors of science - psychology
Southern Oregon University
Ashland, Or05-2020
Associate degree - science of Psychology
American River College
Sacramento, Ca05.2017
CNA License -
Kash College
SACRAMENTO, CA06.2015
Skills
- Communication skills
- Responsibility
- Reliability
- Medical Terminology
- Leadership
- EMR system
- Team Management
- Customer Service
- Project Management
- Business Operations
- Bookkeeping
- HIPAA Compliant
- Team collaboration
- Adaptability and flexibility
- Customer service
- Patient care
- Task prioritization
- Customer relations
- Human resources management
- Quality assurance
Certification
- CRCST
- CNA
- CPR/AED (BLS)
- First Aid
Timeline
Youth Services Coordinator
Angelic house of hope
10.2023 - Current
Medical Office Service Coordinator II
UC Davis Medical Center
06.2021 - 10.2023
Office Admin / HR Assistant
Sunstone
06.2017 - 08.2019
Certified Nursing Assistant (CNA)
Windsor El Camino Center
06.2015 - 06.2017
Customer Service Representative
Covered California
01.2015 - 07.2017
Sterile processing training program -
Self Taught
Bachelors of science - psychology
Southern Oregon University
Associate degree - science of Psychology
American River College
CNA License -
Kash College
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