Jozef Palaj
Electronin Engineering
Shkoder ,Shkoder
Summary
A recent graduate in Electronics Engineering with a solid theoretical and practical foundation in electronics, telecommunications, and transmission networks. Specialized in analyzing, designing, and implementing electronic systems, with experience in using advanced tools and techniques such as electronic simulation and modeling. Possesses deep knowledge in the development and maintenance of telecommunications networks, including transmission protocols and wireless communication technologies. Skilled in programming languages like C, VHDL, HTML, CSS, PYTHON and MATLAB for prototype development and system optimization. Motivated to apply acquired knowledge and skills in real-world projects and contribute to the company's technological innovation. Demonstrates excellent teamwork abilities and efficiently manages projects with precision. Also has a strong interest in the development and implementation of new technologies in renewable energy, smart systems, and telecommunications.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Executive Assistant
Freelance
02.2022 - Current
- Managed daily email correspondence and prioritized responses on behalf of a U.S.-based entrepreneur.
- Scheduled appointments, client meetings, and follow-ups across multiple time zones.
- Maintained accurate records of financial documents, including invoices, payment statuses, and receipts.
- Organized and updated client databases, improving workflow and communication.
- Demonstrated high attention to confidentiality and reliability in handling sensitive business information.
Video Editor
Fiverr
01.2019 - Current
- Professional editing and montage of videos for a wide range of international clients, including promotional videos, corporate videos, social media ads, and YouTube content.
- Use of advanced software like Adobe Premiere Pro, Final Cut Pro, and After Effects to produce high-quality videos with special effects, animations, and color corrections.
- Close collaboration with clients to understand their requirements and realize a shared vision.
- Optimization of video content for different platforms.
- Effective project management and client communication.
- Continuous improvement of skills through training and staying updated with industry trends.
Social Media Manager
Auto Passion SRLS
03.2023 - 03.2024
- Developed and implemented sales strategies on Instagram and TikTok.
- Managed ad campaigns and used analytics to monitor performance.
- Created engaging content tailored to audience trends.
- Collaborated with influencers to increase exposure.
- Reported social media performance and proposed improvements.
- Aligned strategies with company goals.
- Kept up with the latest trends in social media and e-commerce.
Help Desk Support Specialist
Digicom
03.2024 - 03.2025
- Provided first-line technical support to home and business internet users via phone, email, and live chat.
- Diagnosed and resolved connectivity issues, modem/router configurations, and Wi-Fi signal problems.
- Guided customers through troubleshooting steps for both wired and wireless networks.
- Logged and managed support tickets using internal CRM and help desk platforms (e.g., Freshdesk).
- Escalated unresolved or complex issues to network engineers, ensuring timely resolution and customer satisfaction.
- Performed remote diagnostics and reset modems or access points as needed.
- Maintained strong communication and customer service standards, contributing to improved client retention.
Education
MSc. - Electronics Engineering
Polytechnic University of Tirana
10.2024 - Current
BSc. - Electronics Engineering
Polytechnic University of Tirana
10.2021 - 07.2024
Wedding Masterclass -
11.2023 - 11.2023
E-commerce Marketing - undefined
01.2023 - 01.2023
High School - undefined
"Maria" High School
09.2018 - 06.2021
Skills
Electronics
Telecommunications
Matlab
Programming
Adobe
Social media management
Jira
Troubleshooting
Timeline
MSc. - Electronics Engineering
Polytechnic University of Tirana
10.2024 - Current
Help Desk Support Specialist
Digicom
03.2024 - 03.2025
Wedding Masterclass -
11.2023 - 11.2023
Social Media Manager
Auto Passion SRLS
03.2023 - 03.2024
E-commerce Marketing - undefined
01.2023 - 01.2023
Executive Assistant
Freelance
02.2022 - Current
BSc. - Electronics Engineering
Polytechnic University of Tirana
10.2021 - 07.2024
Video Editor
Fiverr
01.2019 - Current
High School - undefined
"Maria" High School
09.2018 - 06.2021
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