Jozef Reddington
Merrimac,MA
Summary
Experienced Business Leader Business leader- with 14 years of experience and proven record of accomplishment developing and leading cross-functional teams through market expansions and reorganizations. Change Management- curator with success creating interdependencies and cohesiveness across business units. Sales Process- guiding teams, customers and resellers through complex sales processes with strong organizational, communication, and forecasting abilities. Strategic thinker- success leading and coaching complex sales cycles from capital equipment refurbishment to service/lifecycle contracts. Excellent leadership and presentation skills.
Overview
12
12
years of professional experience
Work History
Director of Service Americas
Munters Corporation
01.2020 - Current
- Planned, developed, and implemented service strategy achieving 15% CAGR Topline
- Achieved and maintained 7 Point EBITA growth
- Leading a team of 150 sales, operations, administrative, and technical professionals.
- Responsible for $90 million in revenue.
- Implemented service KPIs for VOC, NPS, and first-time fix.
- Managed annual budgeting process, including forecasting and financial planning.
- Implemented new technologies to streamline processes and enhance productivity.
Regional Service Manager US Canada
Munters Corporation
08.2016 - 12.2020
- Reorganized the North American Field Service Team increasing utilization to 92% and growing to more than 100 team members
- Deployed new service product portfolio’s that catered to several different targeted business segments
- Increased availability of spare parts to 90% same day shipment from < 60%
- Developed and implemented service policies and procedures to ensure customer satisfaction.
Assistant General Manager
Aramark
07.2015 - 08.2016
- Responsible for P&L and obtaining targeted profitable growth
- Develop and motivate a team of District Managers, Route Operations Managers, 45 Route Sale Reps, and 7 Route Sales Specialist
- Negotiate contract renewals for top accounts
- Retain and grow current accounts, and build partnerships with sales team to attract new customers
- Analyze reports and initiate proper corrective actions for unacceptable trends
Operations Manager, Bridgewater, MA Branch
DS Services
Bridgewater, USA
12.2013 - 07.2015
- Responsible for branch P&L statements and presenting information to entire branch and corporate HQ
- Manage employee performance to ensure customer base goals are achieved; hold Route Sales Representatives accountable for executing their duties and responsibilities, including, but not limited to, customer acquisition results, customer service, protection of Company assets and safety
- Responsible for sales, sales coaching, and sales process
- Provide corrective coaching when results are not achieved
- Collaborate with Human Resources to develop recruiting and hiring strategies and delivery of new hire training for Route Sales Representatives
Northeast Sale and Service Manager- Northeast Region
DS Services
01.2013 - 12.2013
- Provide coaching, training and motivation to Relyant operations to insure achievement of local market revenue, profit and growth goals
- Manages equipment and filtration inventories, scheduling of services, deployment of technicians and installations
- Direct and motivate the efforts of the Relyant Sales Consultants to acquire high quality, long term customers with appropriate ACP and cycle contracts
- Sets and monitors daily customer acquisition, customer satisfaction, asset management and safety objectives, and provides reporting as required
- Develop annual growth plans and budgets and continually monitors progress
Education
Bachelor of Science - Business Management
Bentley University
Waltham, MASkills
- Leadership Development
- Change Strategy Development
- Proactive Strategy Developer
- Presentation skills
- Cross-functional team leadership
- Risk management
- Process improvement
- People management
- Budget management
- Performance management
Timeline
Director of Service Americas
Munters Corporation
01.2020 - Current
Regional Service Manager US Canada
Munters Corporation
08.2016 - 12.2020
Assistant General Manager
Aramark
07.2015 - 08.2016
Operations Manager, Bridgewater, MA Branch
DS Services
12.2013 - 07.2015
Northeast Sale and Service Manager- Northeast Region
DS Services
01.2013 - 12.2013
Bachelor of Science - Business Management
Bentley University
Similar Profiles
Mary Perez AlmendarezMary Perez Almendarez
Human Resources Manager at Munters CorporationHuman Resources Manager at Munters Corporation
Jeanine LauverJeanine Lauver
Mechanical Assembler at Munters CorporationMechanical Assembler at Munters Corporation
Zachery BoggessZachery Boggess
Run-Test Technician at Munters CorporationRun-Test Technician at Munters Corporation