Jozelle L. Mator

· Documenting and maintaining accurate and confidential records of client interventions.

· Developing and coordinating a network of community lay leaders; implementing community education and screening events, and conducting relevant follow-ups with participants.

· Responsible for assisting clients and consumers with housing needs and goal setting; proper preparation and maintenance of required documentation and records as well as close coordination with other services and agencies as a Case Manager

• Listen to health insurance clients’ needs and utilize laser-focused problem-solving skills to manage client programs for the best customer experience.

• · Assesses needs of female population with OUD diagnosis on an ongoing basis. Identifying barriers to care, making appropriate community recommendations, referrals and follow-ups

· Assists, as requested, in the coordination of care for clients/patients includes conducting site visits with at-risk patients/clients

· Actively participating as an advocate for specific populations and as a liaison for WellSpan Health outreach program

· Scheduling, coordinating and presenting Community HIV Education Presentations/ (Community Educator) . Community Outreach- Planning and hosting HIV/AIDS Awareness events/ Community events

· Primary HIV tester, on and off site and completing data entry for rapid HIV testing and presentations into tracking spreadsheets

· Filmmaker for The HOPE Programs annual World AIDS Day events

· Social Media content creator for Opt- In for Life (A program established by Penn State Hershey Medical/ Hamilton Health Center/ UPMC Pinnacle) and The HOPE Program

· Maintain patient accounts by obtaining, recording, and updating personal information, financial information and properly inputting and filing all health insurance information

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments

· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

· Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting,

· Helps patients in distress by responding to questions and emergencies.

· Protects patients' rights by maintaining confidentiality of personal and financial information.

· Proper documentation and filing of progress reports, incident reports and medical records

· Assisting in overseeing and supervising staff and consumers, as well as assisting with scheduling, hiring and training of new staff, and daily management of a residential site, as the Assistant Residential Supervisor.

· Completing deadlines for monthly administrative paperwork, staff development plans and treatment plans.

· Attending and participating in Residential Supervisor meetings, and client assessment meetings to ensure the best care for clients is being provided. Responsible for taking appropriate meetings minutes as needed.

· Proper financial upkeep and documentation for all clients of a residential site as well as the finances and expenses of the entire residential site

· Assuming the leadership roles as Assistant Residential Supervisor and being on-call 24/7 in case of emergencies and in the absence of the Residential Supervisor.