Hi, I’m
Jozelyn Ritchie
Estero,FL
Summary
Recently relocated to Florida from Michigan. I'm seeking a full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and customer service.
Overview
11
years of professional experience
Work History
Audobon Country ClubNaples, Florida
Bartender/Server
08.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Galaxy Lanes
Bartender
08.2013 - 05.2024
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Ascension Genesys Athletic Club
Customer Service Representative
07.2019 - 03.2020
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and fitness programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insight Health and Fitness
Customer Service
07.2018 - 07.2019
Job overview
- Created inviting environment for customers by maintaining facility organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answer phone calls
- Manager on duty
- Open and close facility
- Discussed rules with customers, outlined restrictions and educated on policies.
Fitness 19
Sales Representative
12.2016 - 07.2017
Job overview
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Knuckleheads
Bartender/Head Barback
05.2015 - 01.2016
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
Grand Blanc High SchoolGrand Blanc, MI
High School Diploma
06.2013
Skills
- Organization
- Multitasking abilities
- Customer service
- Compassion
- Good telephone etiquette
- Computer skills
- Critical thinking
- Adaptability
- Excellent work ethic
- Team Building
- Conflict resolution
Timeline
Bartender/Server
Audobon Country Club
08.2024 - Current
Customer Service Representative
Ascension Genesys Athletic Club
07.2019 - 03.2020
Customer Service
Insight Health and Fitness
07.2018 - 07.2019
Sales Representative
Fitness 19
12.2016 - 07.2017
Bartender/Head Barback
Knuckleheads
05.2015 - 01.2016
Bartender
Galaxy Lanes
08.2013 - 05.2024
Grand Blanc High School
High School Diploma
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