Jozette Smith
DeSoto,TX
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 29 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
New York Life Insurance Co
Dallas , TX
10.2012 - Current
- Provide support to life insurance agents by addressing client inquiries on billing and coverage.
- Manage tasks related to loan processing, withdrawals, and cancellations effectively.
- Draft letters and other correspondence to support agents and clients with administrative tasks.
- Offer mentorship and aid to new team members, while assisting the manager whenever needed.
- Consistently maintain a Quality score of 98% and adherence at 97%.
Education
Certificate - Information Technology
University of Phoenix
Dallas, TX01-2023
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA12-2010
Skills
- Escalation management
- Account Management
- Quality Assurance
- Payment Processing
- Customer Support
- High-energy attitude
- Adaptive team player
- Microsoft Office expertise
- Positive and professional
- Call Center Operations
Timeline
Senior Customer Service Representative
New York Life Insurance Co
10.2012 - Current
Certificate - Information Technology
University of Phoenix
Bachelor of Arts - Organizational Management
Ashford University