Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jozette Vicens

Albuquerque

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

20
20
years of professional experience

Work History

Critter Corner Volunteer

Sagebrush Community Church
06.2012 - Current
  • Maintained flexibility to work with children of various ages, different personalities and in different roles.
  • Cared for children of various ages.
  • Improved children's self-esteem with supportive care and positive reinforcement.
  • Maintained safe play environment.
  • Observed and monitored children's play activities.
  • Encouraged positive behaviors, including patience with volunteers and fellow kids.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Provided a safe, secure and nurturing environment for children ages 0-5.
  • Ensured all toys were sanitized and properly stored after use.
  • Modeled positive behavior management techniques when interacting with the children in care.

Poker Dealer

Sandia Casino
03.2017 - 05.2019
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Monitored games for adherence to gaming laws and regulations, as well as house policies.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Ensured that all necessary supplies were available throughout shift.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Performed accurate payouts according to established procedures.
  • Provided guidance and assistance to less experienced dealers.
  • Inspected cards for wear and tear prior to dealing them out.
  • Followed standard procedures for opening and closing tables.
  • Adhered strictly to security protocols while handling money transactions.
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.

Quality Assurance

Chilis Grill and Bar
05.2007 - 09.2016
  • Leader for the restaurant to make sure team members had a smooth, effective shift
  • Making sure there was effective communication between all team members and management
  • Asked on occasion to work as a Management Assistant to help run the restaurant
  • Communicating with guests to make sure they were happy and satisfied
  • Part of helping to make sure our profits were up and our food costs were down
  • Help train 50+ team members in numerous positions
  • Sent to many other restaurant locations to help coach team members and help morale of the team members
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Patient Sitter

Lovelace Resource Team
05.2012 - 12.2012
  • Under the direct supervision of the Nurse Manager or RN
  • Provide constant observation and monitoring of assigned patients to ensure safety and prevention of injury
  • Adheres to policies, procedures and regulations to ensure compliance and patient safety
  • Restrain patients to prevent violence or injury or to assist physicians or nurses to administer treatments
  • Turn or reposition bedridden patients, alone or with assistance, to prevent bedsores.

Assistant Manager

Wendys
11.2005 - 04.2007
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Establish standards for personnel performance and customer service
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities.

Education

Phlebotomy Certification - phlebotomy

South West Phlebotomy
Albuquerque, NM
03.2016

Medical Assistant - Medical Assistant

ATI Career Training Center
Albuquerque, NM
02.2010

High School Diploma -

La Cueva High School
Albuquerque, NM
05.2006

Skills

  • Customer satisfaction enhancement
  • Resilient problem-solving
  • Stress Tolerance
  • Observations and Assessments
  • Volunteer Recruitment
  • Multitasking
  • Attention to Detail
  • Relationship Building
  • Effective Communication
  • Decision-Making
  • Professional Demeanor
  • Time Management Abilities
  • Active Listening
  • Self Motivation
  • Reliability
  • Adaptability and flexibiity
  • Patient confidentiality
  • CPR training
  • Staff Schedule
  • Coordination and Teamwork
  • Documentation And Reporting
  • Electronic medical records
  • Payment processing
  • Healthcare industry
  • Provider relations
  • Technical support
  • Medical billing
  • Medical terminology proficiency
  • Verbal and written communication
  • Communicating with clients
  • Data entry
  • Interpersonal skills
  • Building rapport
  • Call control skills
  • Time management
  • Calm and professional under pressure

Timeline

Poker Dealer

Sandia Casino
03.2017 - 05.2019

Critter Corner Volunteer

Sagebrush Community Church
06.2012 - Current

Patient Sitter

Lovelace Resource Team
05.2012 - 12.2012

Quality Assurance

Chilis Grill and Bar
05.2007 - 09.2016

Assistant Manager

Wendys
11.2005 - 04.2007

Medical Assistant - Medical Assistant

ATI Career Training Center

High School Diploma -

La Cueva High School

Phlebotomy Certification - phlebotomy

South West Phlebotomy

Similar Profiles

CREATE PROFILE
Jozette Vicens