Joziah Rivas
Lithia,FL
Summary
Proactive and customer-focused, excelled at Dunkin Donuts & Baskin Robbins by enhancing customer satisfaction and streamlining operations. Demonstrated exceptional multitasking and teamwork, significantly contributing to a positive work environment. Skilled in cashiering and customer service, adept at fostering efficient service and collaboration among staff.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
01.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
Associate of Arts - Communications
Sandhills Community College
05-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Hospitality Training
- Cashiering
- Networking
Certification
Budgeting For Events
Building High-Performance Teams
Hotel Revenue Management
Hospitality Marketing
Room Inventory Management
Front Office Management
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
01.2024 - 01.2025
Associate of Arts - Communications
Sandhills Community College