Joziah Rivas
Lithia
Summary
Joziah is a communication specialist with 4 years of experience in customer service, event work, and community outreach, along with certifications in data analysis and hotel management. He went into the communication field after leading his highschool’s news team for two years, where he learned much of the organizational communication process along with experience in media creation and management. Coming to Florida to attend USF, Joziah became closely connected to Tampa’s extensive military community through his veteran father, later becoming an ambassador for the University of South Florida’s Office of Veteran Success.
Joziah specializes in his adaptability, helping bolster his team and keep things running efficiently. With several years of experience with customer service and hospitality, Joziah makes creating a welcoming and productive environment a breeze. Currently, Joziah is looking for new opportunities where he can both grow with a mission-driven company while also aiding local communities, specifically military connected families.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Work Study
USF Office of Veterans Success
Tampa
02.2025 - Current
- Demonstrated proficiency in front desk and secretarial functions.
- Responded promptly to student inquiries, both online and in person.
- Supported various volunteer events organized by office staff.
- Navigated Microsoft applications, including Excel and SharePoint, for efficient task completion.
Crew Member
Dunkin Donuts & Baskin Robbins
Lithia
01.2024 - 08.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to customers with choices.
Education
Bachelor of Arts - Communication
University of South Florida
Tampa, FL05-2026
Associate of Arts - Communications
Sandhills Community College
Pinehurst, NC05-2024
Skills
- Customer service and support
- Team collaboration
- Multitasking and organization
- Time management
- Hospitality training
- Cash handling
- Professional networking
- Front desk operations
- Telecommunications skills
- Microsoft Excel proficiency
- Digital literacy
- Leadership and supervision
Certification
Data Analysis in Excel and Tableau
Hotel Revenue Management
Hospitality Marketing
Room Inventory Management
Front Office Management
References
Dr. Stephanie McGirt- Sandhoke Early College Highschool (910) 878-5806
Erin O'Callaghan - Dunkin Donuts(813) 381-3669
Volunteer work
- Member of Highschool student body organization, creating and leading events for students and staff
- Volunteer work for Puppy Creek Fire Department, entertaining young children and distributing food
Timeline
Work Study
USF Office of Veterans Success
02.2025 - Current
Crew Member
Dunkin Donuts & Baskin Robbins
01.2024 - 08.2025
Bachelor of Arts - Communication
University of South Florida
Associate of Arts - Communications
Sandhills Community College
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