Summary
Overview
Work History
Education
Skills
Timeline
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Jozilyn Adams

Harold,KY

Summary

Motivated and compassionate professional with over 10 years of diverse experience in customer service, team management, administrative support, and healthcare. For the past three years, I’ve dedicated myself to raising my four children as a stay-at-home mom, enhancing my organizational, multitasking, and problem-solving skills. I bring a strong work ethic, excellent communication abilities, and a passion for providing exceptional service. Proficient in Microsoft Word, Excel, and various office systems, with prior experience in both clinical and administrative environments. Eager to re-enter the workforce and contribute to a positive, efficient team.

Overview

7
7
years of professional experience

Work History

Housekeeping

Pikeville Medical Center
08.2019 - 01.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Fostered strong connections with customers and suppliers through strategic account management.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

CNA

The Village of Riverview
01.2017 - 04.2019
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Manager

Dairy Queen Grill & Chill
04.2018 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Office Assistant

Alcon
04.2017 - 01.2019
  • Ensured confidentiality when managing sensitive data.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Manager

Billybobs Wonderland
01.2014 - 05.2016
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Cosmology - Cosmology

Huntington School of Beauty Culture
Huntington, WV
11.2017

Highschool -

Cabell Midland Highschool
Ona, WV
05.2016

Skills

  • Housekeeping proficiency
  • Workstation housekeeping
  • Stockroom housekeeping
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Verbal communication
  • Appointment scheduling

Timeline

Housekeeping

Pikeville Medical Center
08.2019 - 01.2021

Manager

Dairy Queen Grill & Chill
04.2018 - 01.2019

Office Assistant

Alcon
04.2017 - 01.2019

CNA

The Village of Riverview
01.2017 - 04.2019

Manager

Billybobs Wonderland
01.2014 - 05.2016

Cosmology - Cosmology

Huntington School of Beauty Culture

Highschool -

Cabell Midland Highschool

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Jozilyn Adams