Microsoft Excel
J.P. COOK
FIRESTONE,CO
Summary
Hardworking and goal oriented sales management professional equipped to revitalize sales operations and align processes to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted and proven leader with goal oriented approach to building and leading strong teams. Focused on building relationship building with clients and my team to drive sales profits.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
General Sales Manager
Thunder Mountain Harley-Davidson
Loveland, CO
01.2017 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits over $6.8M, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, sales process, and sales strategies.
- Supervised sales team of 16 people, helping direct my team to keep moving the sale forward, and stepping in to support employees and deliver smooth sales processes for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Business Manager
Thunder Mountain Harley-Davidson
01.2012 - 01.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Internet Sales Manager
Thunder Mountain Harley-Davidson
05.2009 - 01.2012
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded sales targets by building, directing and motivating high-performing sales team.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Updated company website with deals and product packages.
- Acted as first point of contact for Thunder Mountain Harley-Davidson
Management Trainee
Enterprise Rent-A-Car
01.2008 - 05.2009
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
Bachelor of Science - Business Administration And Management
Colorado State University
Fort Collins, CO 2003 - 2007
Skills
- Critical Thinking and Problem Solving
- Team Recruiting and Onboarding
- Financial Recordkeeping
- Staff Coaching and Training
- Customer Satisfaction
- Computer Proficiency
- Process Improvement Initiatives
- Sales Statistics Analysis
- New Employee Orientation
- Sales Process Coordination
- Handling Complaints and Inquiries
- Price Schedules
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Certification
- CSP - Certified Sales Professional
- Colorado Motor Vehicle Sales License - 2009 - Present
- Certified Master Sales Professional, Harley-Davidson - 2009 - Present
Accomplishments
- Named "Employee of the Year" in 2021.
- Promoted to General Sales Manager after 8 successful years in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Word
Microsoft Outlook
Talon
E-Leads CRM
Timeline
General Sales Manager
Thunder Mountain Harley-Davidson
01.2017 - 08.2024
Business Manager
Thunder Mountain Harley-Davidson
01.2012 - 01.2017
Internet Sales Manager
Thunder Mountain Harley-Davidson
05.2009 - 01.2012
Management Trainee
Enterprise Rent-A-Car
01.2008 - 05.2009
Bachelor of Science - Business Administration And Management
Colorado State University
2003 - 2007
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