JP Gooden
Associate Director, Product Operations Management
Yardley,PA
Summary
Driven, skilled, and versatile product operations and client relationship manager, with an extensive record of leading cross functional teams to deliver on productivity, profit and efficiency goals. Innovative thinker and problem solver with an aptitude for identifying opportunities for automation, revealed through insights in the data. Attentive to detail, with excellent organizational, multitasking and people/project management abilities.
Overview
16
16
years of professional experience
2
2
Certificates
Work History
Associate Director of Operations
EDUCATIONAL TESTING SERVICE
Princeton, NJ
04.2018 - Current
- Drove internal/vendor teams to successfully facilitate the recurrent product development lifecycle to spec, per client requirements.
- Leveraged technology to streamline company processes and procedures while enhancing client satisfaction.
- Developed innovative data displays, visuals, and presentations to illustrate key project/product metrics for internal/external leadership audiences.
- Oversaw new product launches, operational changes, and other large scale implementations.
- Collaborated with office of quality to lead issue management efforts, develop business continuity plans, and manage risk mitigation strategies.
- Managed quarterly budget submissions, and the change management process for accountable segment of the value chain. Leveraged data analytics proficiencies to lead cost reduction initiatives.
Senior Client Manager
EDUCATIONAL TESTING SERVICE
Ewing, NJ
07.2016 - 03.2018
- Served as key client POC for all scoring and score reporting related matters for the SAT test suite (5mm domestic/international score reports delivered annually)
- Worked with client and vendor groups to develop business continuity plans, and risk mitigation strategies to ensure the timely and accurate delivery of score reports in accordance with high stakes college admissions deadlines
- Constructed collaborative SharePoint environments to track client management functions and activity across internal, client and vendor stakeholder teams (~25 members)
- Collaborated with IT and tech leads to modernize operational processes, and develop innovative solutions aimed at improving client satisfaction through workflow optimization.
Process Specialist
EDUCATIONAL TESTING SERVICE
Princeton, NJ
05.2014 - 06.2016
- Collaborated with cross functional team to launch the 2016 redesign of the SAT Suite of assessments (100mm budget)
- Worked with SMEs from a variety of functional areas to develop new workflows, and create applicable process documentation artifacts (e.g. SOPs, Process Maps, Job Aids etc.)
- Leveraged technology to reimagine, automate and optimize legacy processes
- Created dashboards, project slides, reports and visuals to illustrate project progress tracked against key performance indicators.
Senior Program Development Manager
JJC, DEPT. OF LAW & PUBLIC SAFETY
Bordentown, NJ
03.2009 - 04.2014
- Oversaw the successful development and implementation of 4 strategic programming units within a secure care facility
- Managed and led the project lifecycle, negotiations and budget for a cross-functional team of ~25 members
- Provided outside consultation to other JJC facilities to improve the efficacy of current programming practices, and resolve operational inefficiencies
Program Supervisor
JJC, OF LAW & PUBLIC SAFETY
Bordentown, NJ
01.2006 - 03.2009
- Developed and administered customized program trainings, curriculums and workshops for deployment at juvenile detention facilities in the NJ eastern region
- Collaborated with, and coordinated a cross-functional team of ~15 to deliver therapeutic program services in compliance with JJC guidelines and evidence-based best practices
Education
MBA - Business
Rutgers School of Business, Rutgers University
Master of Science - Education Technology
Keller Graduate School of Management, Devry University
Bachelor of Arts - Criminal Justice
Rutgers University, Rutgers University
Skills
- Microsoft (Excel, Project, Power BI, PowerPoint, SharePoint), Smartsheet, Jira
Certification
- Professional Scrum Master I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
- Six Sigma Green Belt
01-2023
- Professional Scrum Master I
01-2019
Associate Director of Operations
EDUCATIONAL TESTING SERVICE
04.2018 - Current
Senior Client Manager
EDUCATIONAL TESTING SERVICE
07.2016 - 03.2018
Process Specialist
EDUCATIONAL TESTING SERVICE
05.2014 - 06.2016
Senior Program Development Manager
JJC, DEPT. OF LAW & PUBLIC SAFETY
03.2009 - 04.2014
Program Supervisor
JJC, OF LAW & PUBLIC SAFETY
01.2006 - 03.2009
MBA - Business
Rutgers School of Business, Rutgers University
Master of Science - Education Technology
Keller Graduate School of Management, Devry University
Bachelor of Arts - Criminal Justice
Rutgers University, Rutgers University
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