Jyoti Pandey

• Owned SLA and usage monitoring for client APIs/UI features, improving SLA by 20%, and usage by 10% in six months through enhancements and bug fixes.
• Delivered accessible, customizable theming, achieving 50%+ user adoption of Fluent UI theming in apps within weeks.
• Built AR features in React Native for object placement and space measurement in Mixed Reality PowerApps, enhancing real-world perception with shadows.
• As an SME for Business Process Flow, I drove designs, features, identified, and authored troubleshooting topics based on customer tickets, reducing the customer incident incoming rate by 10-15%.

Hackathon projects.

• Code review reminders app with a dashboard, reducing CR closure times by 60%, and driving organization-wide adoption.
• Accessible HoloLens app aiding the deaf by visualizing sound sources, and converting speech to text during meetings.
• ML-powered project analyzing customer insights, identifying key troubleshooting topics, and reducing incidents in four to five major areas.

• Validated data source graphs, integrated JUnit with Jenkins, and optimized personalization queries.
• Conducted over 100 code reviews, resolved bugs with near-zero reopen rates, and mentored interns.