Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Livermore

Spring Hill

Summary

Result-driven front desk receptionist with over 10 years of experience in customer service and healthcare settings. Skilled in managing multi-line phone systems, scheduling appointments, and providing exceptional patient assistance, contributing to improved office efficiency.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Dr. Szydlowski Internal Medicine
Brooksville
07.2020 - 05.2024
  • Greeted patients warmly and checked them in efficiently.
  • Managed multi-line phone system and routed calls to appropriate staff.
  • Scheduled patient appointments using electronic health record systems.
  • Assisted patients with forms and provided information on services offered.
  • Maintained organized front desk area and ensured professional appearance.

Sales Associate

Bealls Outlet
Zephyrhills
01.2019 - 11.2019
  • Assisted customers with product selection and inquiries.
  • Managed inventory levels and organized stockroom efficiently.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Front Desk Receptionist

Cayuga Medical
Ithaca
10.2004 - 10.2018
  • Maintained filing systems for easy access to documents and records.
  • Greeted patients warmly and checked them in efficiently.
  • Managed multi-line phone system and routed calls to appropriate staff.
  • Scheduled patient appointments using electronic health record systems.
  • Assisted patients with forms and provided information on services offered.
  • Processed patient payments and insurance information accurately.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Education

Tompkins Cortland Community College
Dryden, NY

Skills

  • Electronic health records
  • Multi-line phone management
  • Appointment scheduling
  • Patient check-in procedures
  • Insurance processing
  • Customer relationship management

Timeline

Front Desk Receptionist

Dr. Szydlowski Internal Medicine
07.2020 - 05.2024

Sales Associate

Bealls Outlet
01.2019 - 11.2019

Front Desk Receptionist

Cayuga Medical
10.2004 - 10.2018

Tompkins Cortland Community College

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