Summary
Overview
Work History
Education
Skills
Courses and seminars
IT Skils
Languages
References
Languages
Websites
Certification
Timeline
Generic
Joan Eugenio Peña González

Joan Eugenio Peña González

Lincolnton,USA

Summary

Versatile professional with many years of diverse and expanding experience supporting operations of client companies. Innovative change agent willing to support operations and administrative work. Dedicated to efficient and effective business operations and to achieving full customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operation Support Supervisor

Crown Packaging Corporation
Lincolnton, USA
11.2023 - Current
  • Management of day-to-day of the warehouse (inbounds and outbounds) activities to ensure the departments KPI’s, maintain the accuracy of the inventory for our clients with cycle counts the products, implementing strategies to ensure the accomplishments of dayly goals, comunícate with the clients on thru weekly meetings and conferencens to ensure a reliable partnership on B2B relationship, coordinate special task and implement new processes and reports to uptain accurate results to our customers

Lease Contract Operator

Prime Inc
Springfield, USA
11.2022 - 11.2023
  • As a Lease contract operator we provide refrigerated transportation of products to our customers to dedicated accounts, in the transportation business we provide exceptional service where time and cutomer relations drive us to provided a record of efficiency on pickups and delivery appointments in 99%, maintaining a good relationship between the customer and the company to show professional attitude and desire to accomplish the job to satisfied the customers expectation, I have drove for Prime inc
  • more than a 130K miles and as revenue in gross numbers is over 250K as a solo owner operator in 1 year in operations with PRIME inc

Founder and CEO

P&G Freigth Inc
Lincolnton, USA
02.2018 - 10.2022
  • I start this independent trucking business in Suffolk County, Copiague, New York with a purchase of 1 unit and contract our services to Elantra Logistics LLC, located in Newark, New Jersey, hauling container from the ports to different companies located in Long Island, after 1 year of operations in the tri-state area, we move the company to Lincolnton, NC, hauling containers with Middle Bay Transportation Corp from the Charleston South Carolina and Savannah Georgia to Charlotte, NC area, increasing revenues in 200% for the company with dedicated and high value loads, also increasing the number of units to 5 in our first year in operations in NC, this units put us in the position to increase the revenues and third quarter of 2020, we start operation as over the road service suscribing a lease contract with Jaycob Trucking LLC in Gastonia, NC, we where providing transportation services Dry vans and refer loads of food and goods, to dedicated customer in the east coast of the country, everything was good and revenues increase with the operations to $1.5M a year in gross operations
  • Create records and reports of revenues per load and expenses for all the equipments, prepare the payroll, maintaining accuracy records of all finances for taxes purposes, we keep track of millage and fuel consumption of every truck and trailer of the company, we hire a office person to maintain the work flow of loads and assist drivers and customers if they need any information
  • I developed programmables MS Excel tables sheets to used as reports and program MSAccess data bases and user friendly program to maintain better control of the companies data records

Local delivery Driver

Clare Rose Inc
Shirley, USA
02.2017 - 03.2018
  • Under the Direction of Steve Henz, I perform the duties of bulk delivery driver dedicated to large beverage distributors and membership clubs, Responsible of verified the sales order before delivers, route planning to meet the schedules, introduce new products to customers to increase de sales and create new orders of new products, installing promotion stands and banners, track sales of products and orders of the customer to maintain or increase the sales with the customers of the routes running
  • I increase the sales of products on my route in average of a 3% per week, always the goal was keeping the customer happiest and satisfied with the services in a 100%, and the sustainability on the route to be profitable for the company
  • Every day the sales and payment received where detail on the company’s system and print to be passed to the account management department

3rd Shift Operations Supervisor

Cintas
New York, USA
02.2016 - 01.2017
  • Responsabilities include new hiring, training and directing individuals for the 3rd shift production areas who are performing entry level production positions
  • Meeting daily productivity and quality requirements to supply our customers
  • Coordinate safety in the plant and inform maintenance and summit report of problems on the equipments
  • Training partners on company safety policies, ensuring compliance with OSHA standards and regulations and emphasizing a culture of safety at the location overall
  • This is a management position, with hands-on responsibility and accountability for daily production flow and bottom line results
  • Ensuring that all the trucks where complete loaded with supplies to start the next day

3rd Shift Operations Supervisor

NBTY - The Nature's Bounty Co.
New York, USA
11.2014 - 01.2016
  • Responsible to supervise and monitor for the proper Sanitation / Cleaning of the facility to meet GMP and SOP's requirements, as well as supervise and motivate associates, assignments schedules of activities for the shift, supervise the QA department during the shift to monitor and document the shift efficiency and provide result of sanitation test along the progress of the sanitation team
  • 3rd shift supervisor was also in overview of the 2nd shift packaging production area and maintain record of the production report the results at the end of the shift the general manager of the facilities, overview during the 3rd shift the warehouse area to supply all the products necessary and stock this products in the proper production areas for 1st shift and coordinates the start of the 1st shift production and provide instruction to the area leaders about production goal for the next day
  • Overview and monitor 3rd shift plant maintenance team to provide proper PM maintenance to the equipment and provide activities schedules and result of each day
  • During my supervisor time I could decrease the time of processes to reduce the amount of overtime paid in a 30% for all department involved in the 3rd shift also decrease the set up time for the production first shift creating new processes to provide the 1st shift the material and stock this materials in the production area to start the production process as early as possible to increase the production, this lead to increase of production of a 25% and decrease the downtime of the production lines in 20% with the new PM procedures created and documented by me

IT Sales & Marketing Coordinator for Dominican Republic and Caribbean Markets

Phillip Morris International
Santo Domingo, DR
03.2002 - 10.2014
  • Project Coordinator for software's development and implementations of sales and marketing systems, support and Troubleshooting sales and marketing database manager
  • Assist in the development of new intercommunication system for sales and marketing databases integration (AS400 to MSSQL) with SAP for the functionalities necessaries for sales and marketing
  • Implementing the updates and training personal how to improve efficiency to reduce time in operations of sales and marketing departments by a 8% growth on year bases
  • Technical Support and Network administrator, create new network policy within the company domain to control and protect the network to maintain stability and comunication performace
  • Strategy developer to implement new projects, detailing time lines for each process and detailing budget for all stages involving the sales and marketing areas

Education

Diploma - Business Administration: Strategies and Processes

Universidad del Caribe
Dominican Republic
01.2010

Bachelor’s degree - computer science

Universidad del Caribe
Dominican Republic
01.2005

Skills

  • Stakeholder Communication
  • Incident Management
  • Scheduling
  • Business Continuity
  • Lean Six Sigma
  • Expense Reporting
  • Workload prioritization
  • Process Documentation
  • Documentation Management
  • Data Entry
  • Staff Management
  • Administrative Management
  • Inventory Management
  • Financial Reporting
  • Analytical Skills
  • Excellent Communication
  • Active Listening
  • Schedule Management
  • Interpersonal Communication
  • Administration and Operations
  • Policy Implementation
  • Documentation and Recordkeeping
  • CRM Software
  • Staff Training
  • Workflow Optimization
  • Decision-Making
  • Problem-Solving
  • Budget Administration
  • Quality Assurance
  • Payroll and budgeting
  • Problem-solving aptitude
  • Report Writing
  • Adaptability and Flexibility
  • Customer Service Management
  • Effective Communication
  • Multitasking

Courses and seminars

  • Time Planner management techniques training.
  • Management and sales promotion techniques training.
  • Leadership, Management and Teamwork Processes Seminar
  • Professional Ethics and transparency Seminar.
  • Decision-Making in times of crisis Course.
  • Performance management training
  • Management training and support seminar

IT Skils

  • CompTIA A+ IT Essentials I: PC Hardware and Software (ITLA – 2002)
  • CompTIA A+ IT Essentials II: Network Operating Systems (ITLA – 2002)
  • Cisco Certified Network Associate CCNA (ITLA June 2003- July 2004) 4 Modules Completed
  • Installation and configuration of MS Windows Server 2000, 2003, 2008 & Linux
  • Installation and configuration of MS Windows 98, 2000, MS XP, MS Vista, MS Seven, MS 10 & MacOS
  • Installation and configuration MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, InfoPath, Outlook)
  • Installation and configuration of Proxy Server, Active Directory Group Policy server, MS Exchange Server, Wireless Networks, VPN’s Configuration, DNS Management and Web Servers based
  • Installation and configuration of MSSQL Server training
  • Installation and configuration and Testing of IBM Cognos BI and MS PBI
  • Installation, Setup and Maintenance Lan and Wi-fi Networks.

Languages

  • English
  • Spanish

References

  • Roxanne Kilpatrick, (704) 964-1668
  • Kiancy Sanchez, (917) 602-1656
  • Shay Tate, (865) 306-1360
  • Scarla Sanchez, (631) 575-7100

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

CompTIA A+

CompTIA Network +

CompTIA Security +

Cisco Systems CCNA

Microsoft Certified Solutions Associate (MCSA)

Microsoft Certified Solutions Developer (MCSD)

Microsoft Certified Solutions Expert (MCSE)

Timeline

Operation Support Supervisor

Crown Packaging Corporation
11.2023 - Current

Lease Contract Operator

Prime Inc
11.2022 - 11.2023

Founder and CEO

P&G Freigth Inc
02.2018 - 10.2022

Local delivery Driver

Clare Rose Inc
02.2017 - 03.2018

3rd Shift Operations Supervisor

Cintas
02.2016 - 01.2017

3rd Shift Operations Supervisor

NBTY - The Nature's Bounty Co.
11.2014 - 01.2016

IT Sales & Marketing Coordinator for Dominican Republic and Caribbean Markets

Phillip Morris International
03.2002 - 10.2014

Diploma - Business Administration: Strategies and Processes

Universidad del Caribe

Bachelor’s degree - computer science

Universidad del Caribe

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Joan Eugenio Peña González