J Pressley Mcilwain
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 3 years of experience working in busy, team-oriented environments.
Overview
2
2
years of professional experience
Work History
Package Handler
Fed Ex Ground
05.2023 - 08.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Team Member
Pieology Pizzeria
03.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Rocky Mountain Chocolate Factory Inc.
09.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted customers in selecting merchandise best suited to needs.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Bachelor of Science - Psychology/Communications
Ohio University
Athens, OH05.2026
Skills
- Heavy Lifting
- Pallet Jack Operation
- Shipping and receiving
- Sorting Packages
- Hand-Eye Coordination
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Decision-making capabilities
- Positive Attitude
- Goal Setting and Achievement
- Clear Communication
Affiliations
- Omega Psi Phi Fraternity Inc
Timeline
Package Handler
Fed Ex Ground
05.2023 - 08.2023
Team Member
Pieology Pizzeria
03.2022 - 08.2022
Team Member
Rocky Mountain Chocolate Factory Inc.
09.2021 - 03.2022
Bachelor of Science - Psychology/Communications
Ohio University
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