Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Josh Prince

Josh Prince

Concord

Summary

Knowledgeable Technical Customer Service Associate with background in providing exceptional product support and resolving technical issues. Successfully contributed to enhancing customer satisfaction and streamlining support processes. Demonstrated expertise in troubleshooting and effective communication.

Overview

9
9
years of professional experience

Work History

Overnight Data Entry /Pharmacy Technician Supervisor

PharMerica Corporation
06.2024 - Current
  • Accurately and efficiently entered provider supplied prescriptions into patient profile.
  • Filled prescriptions with high level of detail to make sure NDC matched, to avoid insurance fraud.
  • Assisted in training new data entry technicians as well as new fill techs on all functions of their job description. Trained incoming pharmacists on all non-pharmacist duties.
  • Maintained DOSIS autofill robot, ensuring it was accurately filling orders
  • Sort and tote all pharmacist checked orders into bags based on nursing homes/nursing stations for courier service.
  • Processed end-of-run report and prepared pharmacy for next run
  • Assisted courier drivers with route planning and coordinating
  • Placed orders for new medication stock from vendors and contacted homes when we were out of stock, or there was a drug shortage.
  • Communicated with nursing homes via phone and email to assist with any problems they were facing.
  • Typed and filled narcotic prescriptions with precision to remain DEA compliant.

Registered Pharmacy Technician

PillPack / Amazon Pharmacy
12.2020 - 01.2024
  • Spearheaded SOP for feature enhancement, allowing Amazon Pharmacy customers to utilize multiple insurances.
  • Cross-trained in multiple areas within the organization based on company needs.
  • Analyzed and processed over 100 different insurance rejection types.
  • Conducted NPI and DEA verification for prescribers
  • Calculated day supply/quantity based on prescriptions
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Worked independently from home with minimal supervision to complete tasks.

Customer Care Representative

Eversource Energy
10.2018 - 10.2019
  • Provided in-depth analysis on customer billing issues and/or site issues.
  • Worked escalated requests to dispatch field ops to restore power after non-payment issues cleared.
  • Processed back-office duties during off business hours while being available for emergency calls.
  • Specially trained in gas emergency operations as well as relight requests.
  • Worked closely with law enforcement/fire department personnel to ensure utility crews were being dispatched with proper hazard details.

Finance Representative - Back Office Support

Comcast Corporation
08.2017 - 08.2018
  • Subject matter expert for over 15 different reports worked and assisted fellow employees on SOPs and billing system questions.
  • Managed department escalation email inbox.
  • Recognized by Dept. Director for discovering a CSG glitch that was double charging late payment fees.
  • Selected to be an ambassador for Internet Essentials program and attended multiple focus groups with corporate.
  • Member of safety committee within Manchester, NH divisional HQ office.

Business Services Support Professional (BSSP)

Comcast Corporation - Northeast Division
05.2016 - 08.2017
  • Provided frontline support and care to Comcast Business class customers.
  • Highly effective in role at year end review, meeting/exceeding KPIs each month.
  • Assisted with conversion from Comtrac billing system to CSG billing system
  • Adept background of technical skills and billing system knowledge

Education

High School Diploma -

Campbell High School
Litchfield, NH

Skills

  • Customer service
  • Problem-solving skills
  • Team collaboration
  • Product knowledge
  • Active listening
  • Issue escalation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Always do your best. What you plant now, you will harvest later."
Og Mandino

Timeline

Overnight Data Entry /Pharmacy Technician Supervisor

PharMerica Corporation
06.2024 - Current

Registered Pharmacy Technician

PillPack / Amazon Pharmacy
12.2020 - 01.2024

Customer Care Representative

Eversource Energy
10.2018 - 10.2019

Finance Representative - Back Office Support

Comcast Corporation
08.2017 - 08.2018

Business Services Support Professional (BSSP)

Comcast Corporation - Northeast Division
05.2016 - 08.2017

High School Diploma -

Campbell High School

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Josh Prince