MS Office
Jean-Paul Veen
COVINA,CA
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record leading high-impact teams, driving growth, optimizing processes, and fostering team collaboration. Recognized for leading cross-functional teams to exceed KPIs. Expert in strategic planning, employee development, analytics, and data-driven decision-making.
Overview
25
25
years of professional experience
Work History
Consultant
VeenCo, Inc.
05.2015 - Current
- Collaborate with executive management, departmental managers, and staff to improve operational efficiencies for non-profit and sales organizations.
- Provide oversight in technology improvement projects, including CRM software, telephony upgrades, and sales and project management software, from discovery through implementation.
- Collaborate with teams to develop departmental policies and procedures.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Managed client relationships through regular check-ins and updates on project progress.
Vice President and Chief Lending Officer
NHS of Los Angeles County
12.2021 - 06.2022
- Provide oversight of the day-to-day activities of the lending company.
- Provide staff with mentoring, coaching, and training.
- Improved overall lending production by 40%.
- Improve loan application pull-through rate by 10%.
- Cultivated and managed multiple relationships with outside lending partners, niche banks, and other partners to enhance lending product lines.
- Managed Federal, Municipal, and institutional grants from award through close-out.
- Developed internal controls to manage compliance with program requirements.
- Maintain and update product underwriting guidelines and program matrices.
- Provided oversight of the underwriting of loans and final loan approvals.
- Managed a $28M Loan Servicing portfolio with less than a 2% payment default rate and a 1% foreclosure rate.
- Cultivated strong relationships with key stakeholders, including customers, vendors, and regulators, to promote collaboration and long-term success.
Vice President and Chief Lending Officer/Operations Manager
NHS of Los Angeles County
03.2008 - 12.2021
- Increased efficiencies of multiple departments to enhance cross-departmental engagements and improve service delivery to clients through process enhancements and technology.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, and regulators, to promote collaboration and long-term success.
- Oversaw business-wide changes to modernize procedures and organization.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Develop and implement KPIs for multiple departments that align with the organization's business needs.
- Implemented and led continuous quality and process improvement throughout numerous programs and service areas, focusing on improving systems and service delivery.
- Streamlined company processes and procedures while enhancing customer experience.
- Reduced technology costs by 35% and increased network accessibility to over 99% annually.
- Implemented Salesforce CRM for multiple business units, including fundraising and counseling teams.
- Improved production of the Construction department by 85% in 18 months.
- Improved Lending production by 400% in 12 months.
- Improved loan application pull-through rate by 30%.
- Improved data quality and management by 85% in 6 months.
- Strategize and manage budgetary aspects for multiple business lines in unison with the senior management team.
- Managed all data gathering and reporting for the organization
- Monitored key business risks and established risk management procedures.
- Oversaw day-to-day operations to keep the organization running smoothly while meeting business goals.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
Education
Some College (No Degree) - Mechanical Drafting
Mt. San Antonio College
Walnut, CASkills
- Process improvement
- Critical thinking
- Problem-solving
- Data-driven decision-making
- Team leadership
- Performance monitoring
- Data analysis
- Performance metrics analysis
- Team leadership & development
- Attention to detail
- Decision-making
- Relationship building
Timeline
Vice President and Chief Lending Officer
NHS of Los Angeles County
12.2021 - 06.2022
Consultant
VeenCo, Inc.
05.2015 - Current
Vice President and Chief Lending Officer/Operations Manager
NHS of Los Angeles County
03.2008 - 12.2021
Some College (No Degree) - Mechanical Drafting
Mt. San Antonio College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 10 in the development of the Center for Sustainable Communities.
Software
Salesforce
Buildertrend
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