Jquana Taylor
Rocky Mount,NC
Summary
Two (2) years of administrative and entry level management experience working independently and leading diverse teams achieving time milestones and goals. Energetic, assertive and reliable. Exceptional communication and public relations skills. Ability to build and direct an office to efficiency through leadership. Adept at researching issues, then utilize various software to produce clear and comprehensive correspondence and reports.
Work Experience. Talented assembly technician works with speed and accuracy to put together parts and products. Self-directed professional with hardworking mentality and strong problem-solving abilities. Applies several years of experience in manufacturing.
Overview
3
3
years of professional experience
Work History
Assembly Technician
Cummins
Whitakers, North Carolina
04.2023 - Current
- Assembled and tested mechanical components, such as motors, pumps, valves, and other equipment, according to manufacturer's specifications.
- Verified the accuracy of assembly work using measuring instruments and gauges.
- Performed maintenance on machinery used in assembly operations.
- Operated various hand tools and power tools to assemble components.
- Repaired or replaced defective parts during the assembly process.
- Installed wiring harnesses and attached connectors to complete electrical assemblies.
- Maintained a clean working environment by adhering to safety protocols while performing tasks.
Costumer Service Representative
Ciox Healthcare
Rocky Mount, NC
08.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Handled outbound calls
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service & Resolution Representative
Alorica
Rocky Mount, NC
11.2021 - 02.2022
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered questions and resolved concerns for customer support.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2012
Skills
- Quality control guidelines
- Machining operations
- Adept at conducting inspections
- Schematic reading
- Assembly processes
- OSHA guidelines
Timeline
Assembly Technician
Cummins
04.2023 - Current
Costumer Service Representative
Ciox Healthcare
08.2022 - 06.2023
Customer Service & Resolution Representative
Alorica
11.2021 - 02.2022
High School Diploma -
Nash Central High School