Jessica A. Quinn
Chico,CA
Summary
I'm currently working as a detail-oriented law firm administrator with over 3½ years of experience managing office operations, case administration, client communication, and billing, currently working at Harris & Plottel in Chico, CA, with prior experience at Umpqua Bank, and recognized community involvement, including awards from United Way. Dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Harris & Plottel, Attorneys at Law
Chico, USA
06.2022 - Current
- Coordinate daily office operations and scheduling for multiple attorneys and client consultations.
- Manage client billing through QuickBooks; prepare invoices, process payments, and reconcile accounts.
- Answer and direct a high volume of client calls, ensuring timely responses and exceptional service.
- Order supplies, manage vendor relationships, and maintain organized records and filing systems.
- Improved office workflow by streamlining appointment and billing procedures.
Lead Associate / Universal Associate
Umpqua Bank
Chico, USA
07.2018 - 06.2022
- Supervised daily branch operations and staff, acting as Interim Branch Manager for Los Molinos location.
- Provided financial guidance to clients, resolving complex issues with professionalism.
- Ranked 7th in company-wide sales (2020) and passed internal audits with scores of 98.47 % and 93.56 %.
- Trained new associates on compliance, customer engagement, and service standards.
- Built strong community relationships, earning the Essential Hero Award from United Way (2020).
Education
High School Diploma -
Las Plumas High School
Oroville06-2006
Skills
- Administrative and legal support
- Case and client management
- Law firm administration
- Records and file management
- Calendar and court scheduling
- Client intake and communication
- Billing and invoicing
- Timekeeping and compliance
- Confidentiality and legal ethics
- Deadline tracking and multitasking
- Microsoft Office proficiency
- Legal case management software expertise
- Strong organizational skills
- Attention to detail
- Effective time management
References
Available upon request
Community Recognition
- Community Ambassador, Butte County, 2020 – 2022
- Essential Hero Award, United Way, 2020
- United Way Community Liaison, 2020
Timeline
Administrative Assistant
Harris & Plottel, Attorneys at Law
06.2022 - Current
Lead Associate / Universal Associate
Umpqua Bank
07.2018 - 06.2022
High School Diploma -
Las Plumas High School