Juan Quintana
Houston,TX
Summary
Dynamic Sales Engineer with proven expertise in technical solution development, client engagement, and complex problem resolution. Adept at storytelling and building trust, transforming client relationships and driving sales growth. Fully bilingual (English and Spanish) and seasoned in international business dealings. Proven ability to build trust and transform client relationships to drive sales growth. Regularly engage with both technical teams and C-suite executives, adept at translating technical terms into business language to facilitate product understanding and adoption. Combine people skills, technical, and business acumen to maximize sales and revenue generation. Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Engineer
Samsung Electronics America
Plano, TX
11.2014 - 01.2023
- Utilized a consultative approach to understand customer needs and develop tailored solutions, converting POCs into implementations that increased market share year-over-year
- Conducted both remote and onsite product demonstrations to highlight technical solutions effectively
- Strengthened partnerships with strategic accounts by acting as an advocate for customer needs with internal teams, ensuring timely resolution of critical issues and enhancements that align with customer objectives
- Enabled partners through regular training sessions and support
- Led cross-functional efforts to address and resolve critical customer issues during POC and post-implementation phases, demonstrating effective prioritization and communication skills under pressure
- Managed feature requests and communicated them to the product team for future enhancements
- Tailored technical presentations and proposals for both CxO and technical teams, ensuring comprehensive understanding and engagement across all stakeholder levels
- Conducted quarterly business reviews to identify areas of opportunity
- Leveraged market trends and technical knowledge to identify and capitalize on new business opportunities, such as the innovative remote learning solution during product shortages
- Recipient of Top Performer award.
Technical Account Manager (2012-2014) | Premier Support Analyst (2011-2012)
Blackberry Ltd (previously Research in Motion)
Irving, TX
12.2011 - 11.2014
- Facilitated strategic and technical discussions with customer management and technical teams during the proof-of-concept phase, showcasing a unique ability to bridge business and technical worlds
- Oversaw account management activities, including customer requirements, technical requirements, and industry trends
- Partnered across geographically dispersed team to provide outstanding services
- Emphasized cost reduction and control and cybersecurity while educating customers on solution deployment in collaboration with executive leadership and internal teams
- Aided team with pre-sales activities.
Business Technology Consultant
Self Employed
Houston, TX
06.2009 - 11.2011
- Applied entrepreneurial spirit, business acumen, and technical expertise to excel in self-employed consulting role, offering subject matter expertise in form of information technology services
- Interacted with small- and medium-sized businesses to provide IT departmental activities, including end-to-end systems management
- Implemented various technologies and tools to enable remote work environment, regulatory compliance, and effectiveness.
Education
Occupational Certificate in e-Commerce and Web Design - Certificate of Specialization in Computer Support
San Jacinto College
Skills
- Technical Account Management
- Advanced Communication and Presentation Skills
- Enterprise and Consultative Sales
- Customer Adoption & Satisfaction
- Building and Maintaining Client Relationships
- Adaptability in Various Technical Environments
- Selling as a Trusted Advisor
- Business and Complex Technical Analysis
- Complex Problem Resolution
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Project Leadership and Coordination
- CRM software proficiency
- Requirements Gathering
- Sales Enablement
- Documentation
- Written Communication
Websites
Certification
Microsoft Certified Professional
Accomplishments
- Exceeded sales quotas at Samsung Electronics America for eight consecutive quarters by utilizing my expertise in technologies, relationship-building, sales management, and account management.
- Engineered a turnkey solution that negated supply chain issues by identifying shortage of hardware within school districts which enabled over 500,000 students to transition to remote learning during COVID-19.
- Directly contributed to closing the biggest deal in Samsung history: a 1M device and 1M software license deal with a top worldwide retailer.
Timeline
Senior Sales Engineer
Samsung Electronics America
11.2014 - 01.2023
Technical Account Manager (2012-2014) | Premier Support Analyst (2011-2012)
Blackberry Ltd (previously Research in Motion)
12.2011 - 11.2014
Business Technology Consultant
Self Employed
06.2009 - 11.2011
Occupational Certificate in e-Commerce and Web Design - Certificate of Specialization in Computer Support
San Jacinto College