Betty Branscomb
Cumberland Gap,Tennessee
Summary
Friendly and reliable, I am very much a People Person, that's why I'm looking for part-time employment. I have lived in Claiborne County all my life. Married, the mother of two sons and Grandmother of two granddaughters. Love animals, have two cats and three dogs. I very much enjoy Crafting and Sewing. I loved working at Farm Credit Services, we pretty much did everything that a bank does, except checking accounts. I was comfortable with my job and felt I did an work.
Overview
13
13
years of professional experience
Work History
Customer Service Associate Cashier
Walgreen's 915 N Broad St.
New Tazewell, TN
04.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Customer Service Representative
Hammer's 513 Cross S
New Tazewell, TN
12.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier Assistant Manager
Dollar Tree 909 Main St
New Tazewell, TN
08.2021 - 11.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Processed End of Day Sales and made Bank Deposits.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Trained new employees on proper protocols and customer service standards.
- Cleaned and Sanitized work area.
Customer Service Representative
Farm Credit Services Of Mid-America Hwy 25E
Tazewell, TN
03.1985 - 07.1997
- Maintained customer satisfaction by promptly assessing their needs and responding accordingly. Acurately processed loan payment giving correct change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered questions and concerns regarding payments, billing, interest rates, life insurance on loans, documentation needed to make a loan, etc.
- Offered assistance regarding products and types of loans we offered. Gathered documentation and entered into System to complete different types of loans.
- Reconciled end of day reports and made Bank Deposits Opened and Closed Office
Education
No Degree - Mathematics Teacher Education
Walters State Community College
Morristown, TNNo Degree - Computer And Information Sciences
LMU
Harrogate, TNHigh School Diploma -
Powell Valley High School
Speedwell, TN05.1975
Skills
- Customer Relations
- Cash Register Operation
- Price Identification
- POS Systems
- Customer Transactions
- Credits and Refunds
- PCI (Payment Card Industry)
Timeline
Customer Service Associate Cashier
Walgreen's 915 N Broad St.
04.2022 - Current
Customer Service Representative
Hammer's 513 Cross S
12.2021 - 03.2022
Cashier Assistant Manager
Dollar Tree 909 Main St
08.2021 - 11.2021
Customer Service Representative
Farm Credit Services Of Mid-America Hwy 25E
03.1985 - 07.1997
No Degree - Mathematics Teacher Education
Walters State Community College
No Degree - Computer And Information Sciences
LMU
High School Diploma -
Powell Valley High School
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