Summary
Overview
Work History
Education
Skills
Websites
Timeline
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JR McAuley

Mission Viejo,USA

Summary

Highly adaptable and fast-paced team player with over 6 years of experience. Eager to leverage strong analytical skills, operational knowledge, and extensive data organizational abilities to drive successful business solutions. Exceptional interpersonal skills that greatly enhance my ability to effectively communicate and build rapport. Proficient in data statistics and analytics, with deep understanding of business operations and necessary analytical tools for effective evaluation.

Overview

13
13
years of professional experience

Work History

Account Executive

Packaging Exchange
08.2024 - Current
  • Prospected and developed new clients through proactive outreach, including cold calling, networking, and leveraging industry contacts
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Account Executive

CDS Packaging Solutions
07.2022 - 08.2024
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Cold-called and prospected new business (in-person, LinkedIn networking, phone calls, email)
  • Utilized Oracle NetSuite to update customer accounts, pricing negotiations, and inventory
  • Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.
  • Increased territory revenue by 20% YoY (1.34m to 1.7m) by diversifying business away from only moving and storage
  • Identified client pain points and challenges, and tailored packaging solutions to address their specific needs
  • Responsible for engaging with customers regarding past-due invoices and outstanding rentals
  • Ensured all customers received top-tier customer service from all levels of contact (customer service, accounting, delivery)
  • Established relationships through the California Moving & Storage Association, as well The Restoration Golf League to expand business and drive sales

Sales Analyst

Matlack Leasing, LLC
11.2021 - 01.2023
  • Responsible for creating accounts for customers and maintaining CRM’s (ZoHo) accuracy daily
  • Worked with Tableau leads to consolidate fleet utilization reports as well as customer data
  • Transitioned customer relationship from sales to organizational by providing valuable content and interaction with key accounts
  • Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
  • Engaged with marketing consultant on digital marketing and participated in monthly marketing activities
  • Presented actionable data and insight to sales team and upper management
  • Increased sales efficiency by streamlining data analysis and reporting processes.
  • Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.

Sales Development Representative

GoCo.io, Inc.
02.2022 - 07.2022
  • Qualified new business opportunities through outbound calling and LinkedIn networking (125+ cold calls per day)
  • Leveraged tools to track progress with prospects via HubSpot (HubSpot Sales Software Certification in Feb 2022)
  • Collaborated daily with team to discuss different sales tactics
  • Participated in sales training with Account Executives and Sales Managers weekly
  • Feb ‘22 - May ‘22 $343K in sales pipeline generated
  • Awarded SDR Rookie of the Month in March 2022 (2.6k calls resulting in 11 deals closed for $156k)

Data Analyst

Milestone Home Services
05.2019 - 08.2021
  • Investigated and generated forecasts for projected sales revenue ~ $40m/year, seeing a 20% increase in revenue YoY
  • Assisted in the administration and execution of technician compensation and bonus structures
  • Extracted and interpreted raw data to identify key metrics and transform them into meaningful information for managerial action and strategy
  • Created visually impactful dashboards displaying technician’s performance
  • Collaborated with team members to create scheduled and ad-hoc reports with which business and financial decision were made (gross margin, sales conversations, monthly KPIs)
  • Developed and trained interns on Excel and other data reporting software that the company utilized

Call Center Specialist – Internship

Milestone Home Services
05.2018 - 08.2018
  • Assisted in identifying business improvement opportunities
  • Tracked metrics and provided universal support to the Call Center Director
  • Created spreadsheets to track hours/overtime, and prepared timesheets for the payroll department
  • Managed the employee work schedules to ensure we had the optimal number of team members answering in-bound calls
  • Introduced and trained on how the company’s main data software operated
  • Conducted internal and external research to help create the foundation of Milestone University (In-House HVAC Trade School)
  • Participated in weekly leadership and team-building exercises/projects with other interns

Server

Pizza Hut
10.2014 - 07.2015
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Built exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues: talent for quickly resolving issues prior to escalation
  • Gained thorough knowledge of menu offerings and daily specials
  • Developed the ability to anticipate, identify, and fulfill guest needs and clarify specific needs
  • Maintained success multitasking while remaining professional and courteous within a fast-paced environment

Front Desk Attendant

Texas Triple Crown
01.2012 - 08.2014
  • Ensured all customers and teams followed facility rules, regulations, and procedures
  • Assisted in the maintenance of all equipment and machinery
  • Provided excellent customer service to all customers
  • Recommended and evaluated updates to machinery and area use within the facility
  • Answered in-bound calls providing general information about our facility
  • Performed other routine office functions and assignments designated by management

Education

B.A. - BUSINESS AND ECONOMICS

HENDRIX COLLEGE
CONWAY, ARKANSAS
05.2019

Skills

  • Interpersonal communication
  • Business Development
  • Customer Relationship Management
  • Data Analytics
  • Pipeline Management
  • Account management
  • Teamwork and Collaboration
  • Written and Verbal Communication

Timeline

Account Executive

Packaging Exchange
08.2024 - Current

Account Executive

CDS Packaging Solutions
07.2022 - 08.2024

Sales Development Representative

GoCo.io, Inc.
02.2022 - 07.2022

Sales Analyst

Matlack Leasing, LLC
11.2021 - 01.2023

Data Analyst

Milestone Home Services
05.2019 - 08.2021

Call Center Specialist – Internship

Milestone Home Services
05.2018 - 08.2018

Server

Pizza Hut
10.2014 - 07.2015

Front Desk Attendant

Texas Triple Crown
01.2012 - 08.2014

B.A. - BUSINESS AND ECONOMICS

HENDRIX COLLEGE

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