Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Roaf

West Palm Beach

Summary

Results-driven operations professional with a decade of experience in customer service, logistics, and team leadership. Currently a Certified Route Trainer at Cintas, focusing on route efficiency, safety standards, and training new team members. Previously an Assistant Produce/Floral Manager at Publix Supermarkets, overseeing large teams and ensuring operational excellence in high-volume retail settings. Recognized for reliability, problem-solving skills, and thriving in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Route Trainer / Service Sales Representative (SSR)

Cintas Corporation
08.2023 - Current
  • - Serve as a full-time route driver and company-certified trainer for new SSRs across six counties
  • - Manage a wide range of accounts, ensuring timely delivery, product replenishment, and issue resolution
  • - Train and mentor new hires on safety procedures, customer service, product knowledge, and route optimization
  • - Maintain accurate inventory, billing, and service records while supporting company revenue goals
  • - Recognized for customer rapport, time management, and ability to problem-solve in the field

Assistant Produce & Floral Manager

Publix Supermarkets
10.2015 - 08.2023
  • - Managed produce and floral departments at over 15 Publix locations across the county
  • - Supervised and trained teams of up to 15 associates in merchandising, food safety, and customer engagement
  • - Oversaw ordering, inventory control, planograms, and shrink reduction strategies
  • - Acted as interim store supervisor when needed, handling scheduling, team leadership, and loss prevention
  • - Maintained NRFSP Food Safety Manager certification and ensured department compliance

Education

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
06.2014

Skills

  • - Route & Territory Management
  • - Inventory Control & Merchandising
  • - Team Leadership & Staff Training
  • - Customer Service & Relationship Building
  • - Safety Compliance & Product Handling
  • - Loss Prevention & Quality Control
  • - Scheduling & Operations Coordination
  • - POS Systems & Retail Management

Certification

  • - Certified Food Safety Manager (NRFSP) – Valid through November 2026
  • - Certified Route Trainer – Cintas Corporation

Timeline

Certified Route Trainer / Service Sales Representative (SSR)

Cintas Corporation
08.2023 - Current

Assistant Produce & Floral Manager

Publix Supermarkets
10.2015 - 08.2023

High School Diploma -

Royal Palm Beach High School

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