J. Rachel Reyes

My professional teacher experience as a middle school math teacher at St. Clare Catholic School where I was able to foster effective communication with parents, students, and faculty, integrating technology into lessons to improve digital literacy among students. I also monitored metrics and developed insights to enhance efficiency and performance. Prior to this role, I worked as an Algebra 1 teacher at Palm Beach Gardens High School, where I strategically designed and executed curriculum-aligned lessons, utilized cutting-edge technology, and engaged with stakeholders to improve student learning. I implemented online platforms to boost students' technological skills and increased student participation through interactive teaching methods.

Additionally, I served as a substitute teacher in various schools within the School District of Palm Beach County, adeptly implementing lesson plans to cultivate a safe and conducive learning environment. I have experience in specialized areas such as Pre-algebra, Algebra I, Spanish, and Science, conducting thorough customer assessments to create personalized strategies aligned with each student's needs. I am skilled at developing engaging success plans tailored to individual academic and intellectual requirements, emphasizing a client-centric culture focused on delivering excellent service and continuously seeking ways to improve efficiency and performance.

• Orchestrated seamless operations for a 375-room luxury hotel, ensuring the satisfaction of guests by anticipating both expressed and unexpressed needs
• Contributed to a 25% increase in repeat business by fostering positive relationships and personalized guest experiences
• Reduced guest complaint resolution time by 30%, ensuring prompt and satisfactory solutions to issues.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established strong relationships with key customers, resulting in increased customer loyalty.

• Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
• Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Generated reports and communicated results to stakeholders to provide insights into customer success.
• Trained new front desk agents and rooms controllers, resulting in a 25% improvement in their efficiency and customer service skills.

• Overseen room availability and guest accounts, demonstrating adept bookkeeping and administration skills through meticulous account balancing and nightly audits.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.