Jrama Polk
Garland,TX
Summary
Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist II
Geico
03.2022 - 10.2023
- Providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- Solid computer multitasking skills
- File claims for customers on their vehicles
- Issue payments and letters to customers
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Customer Service Representative
Genpact
09.2019 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Receive and respond to inbound customer calls/chats; capture and verify required information
- Ensure accurate security procedures are followed on all e-commerce customer interactions
- Set up new credit card applications
- Provide payment plan options
- Receive or update payments
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Assistant Manager
Golden Chick
05.2015 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited, interviewed and hired employees
- Conducted regular meetings with staff to discuss performance and address any issues.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Accounting
Strayer University
12.2025
Human Resources
Strayer University
12.2025
Skills
- Compliance Management
- Coverage Assessments
- Accident Investigations
- Documentation Review
- Inventory Control
- Food and Beverage Knowledge
- Budget Administration
- Conflict Mediation
- Training and Mentoring
- Data Collection
- Data Entry
Educational Background
Insert educational background
Certification
All Lines Adjuster License
Timeline
Claims Specialist II
Geico
03.2022 - 10.2023
Customer Service Representative
Genpact
09.2019 - 02.2022
Assistant Manager
Golden Chick
05.2015 - 08.2019
Accounting
Strayer University
Human Resources
Strayer University