Summary
Work History
Education
Skills
Timeline
Generic

JESSICA BENJAMIN

Columbus,OH

Summary

Attentive Customer Service Representative with ten plus years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Creative problem solver. Accurate and detailed. Dedicated team player skilled in call center operation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Customer Service Agent

JCPENNY
07.2021 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded 50 plus customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Responded to customer calls and emails to answer questions about products and services

SALES AGENT

E.G.R. MARKETING GROUP
11.2010 - 05.2012
  • Made outbound calls to electric and gas company to help save money on their bill.
  • Provided elevated customer experience to generate loyal clientele.
  • Described product to customers and accurately explained details and care of merchandize.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Increased sales and customer satisfaction through personalized servicing
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 10%

RETENTION SPECIALIST

AFFINION GROUP
03.2006 - 11.2009
  • Resolved customer concerns promptly to maintain satisfaction
  • Trained and mentor new sales representatives
  • Receive incoming calls from members who are calling to discontinue their membership, answer billing questions and benefit inquiries
  • Provided quality assurance service by listening to calls from different teams and graded calls.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

COLLECTION SPECIALIST

ALLIANCE DATA
10.2000 - 12.2005
  • Made outbound calls to credit card holders for Limited stores to collect past due payment.
  • Consistently hit and exceeded monthly goals.
  • Set up payment arrangement for past due accounts three or more months behind.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

High School Diploma -

Copperas Cove High
Copperas Cove, Texas
06.1997

Skills

  • Digital Databases
  • Making Offers
  • Inside and Outside Sales
  • Enrollment Assistance

Timeline

Customer Service Agent

JCPENNY
07.2021 - 08.2022

SALES AGENT

E.G.R. MARKETING GROUP
11.2010 - 05.2012

RETENTION SPECIALIST

AFFINION GROUP
03.2006 - 11.2009

COLLECTION SPECIALIST

ALLIANCE DATA
10.2000 - 12.2005

High School Diploma -

Copperas Cove High

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JESSICA BENJAMIN