JOHN HENDERSON
Los Angeles,CA
Summary
Motivated and newly licensed California real estate professional with a strong background in client service, case management, transportation, and security leadership. Known for being reliable, personable, and adaptable across high-pressure and client-facing environments. Seeking to launch a successful career in real estate by bringing over 8 years of hands-on experience in communication, logistics, and care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Security Supervisor
Protect-Us
08.2023 - Current
- Oversaw and coordinated on-site security for high-profile venues and events, managing up to [15] team members.
- Ensured guest safety, crowd control, and conflict resolution in fast-paced, high-pressure environments.
- Trained new personnel and implemented operational procedures to maintain order and safety protocols.
- Built relationships with venue owners, VIP clients, and law enforcement to ensure smooth event operations.
Case Manager
LA Business Personnel
09.2021 - 07.2023
- Provided case management and eligibility support to tenants and landlords impacted by COVID-19.
- Reviewed applications, processed documentation, and guided clients through relief programs.
- Maintained confidentiality and compliance with state and federal housing policies.
- Delivered empathetic, solution-oriented service to clients facing housing insecurity.
Truck Driver/Trainer
CR England
04.2018 - 06.2021
- Delivered freight nationwide with an emphasis on safety, punctuality, and customer service.
- Promoted to trainer role to educate and mentor new drivers in company policies, safety, and operations.
- Maintained DOT compliance and a clean driving record throughout tenure.
- Adapted quickly to changing routes, weather conditions, and delivery schedules.
Caregiver
Home Helpers
03.2013 - 07.2017
- Provided 24/7 care and companionship to a patient undergoing cancer treatment, living on-site as a dedicated caregiver.
- Administered daily medications, assisted with mobility using a wheelchair, and supported all personal hygiene needs.
- Drove patient to medical appointments, day programs, and social outings, maintaining consistent communication with healthcare providers.
- Managed grocery shopping, meal preparation, and errands, ensuring a safe, supportive home environment.
- Advocated for the patient's needs and well-being, maintaining dignity and respect throughout care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Cashier
Sprint
10.2011 - 02.2013
- Delivered excellent customer service in a fast-paced retail environment, assisting customers with phone plans, billing issues, and product troubleshooting.
- Processed transactions accurately, including sales, returns, and account payments using POS systems.
- Educated customers on new products, promotions, and features to drive sales and enhance satisfaction.
- Resolved customer concerns quickly and professionally, contributing to store performance and positive customer reviews.
- Maintained store cleanliness, organized merchandise displays, and supported inventory tracking.
Education
Real Estate License -
US Realty Training
Los Angeles, CA04-2025
Bartending License -
National Bartending School
Lakewood, CA07-2010
No Degree - Business Communication
San Diego State University
San Diego, CA05-2010
Skills
- Real Estate Principles & Client Relations
- Conflict Resolution & Crisis Management
- Caregiving & Patient Support
- Case Management & Documentation
- Logistics, Driving & Training
- Retail Sales & Customer Support
- Verbal & Written Communication
- Microsoft Office CRM Systems POS Software
Accomplishments
Lead Security Supervisor
- Promoted to lead supervisor within the first year due to strong leadership and reliability.
- Successfully managed security teams for VIP events with zero major incidents.
In-Home Caregiver / Support Staff
- Provided compassionate, full-time care for a terminally ill patient, building deep trust with the family.
- Balanced physical caregiving with emotional support to improve patient quality of life.
Case Manager – California Rent Relief Program
- Helped hundreds of Californians avoid eviction by managing time-sensitive applications accurately.
- Maintained a 98% case resolution rate while managing a heavy caseload.
Truck Driver & Trainer – CR England
- Promoted to trainer in less than one year based on clean driving record and leadership.
- Trained over 30 new drivers, all of whom passed certification and continued with the company.
Customer Service Representative / Cashier – Sprint
- Consistently ranked in the top 10% for customer satisfaction scores.
- Exceeded monthly sales goals for new phone plans and accessories.
Certification
Real Estate License
Class- A License
Guard Card
Languages
English
Full Professional
Timeline
Lead Security Supervisor
Protect-Us
08.2023 - Current
Case Manager
LA Business Personnel
09.2021 - 07.2023
Truck Driver/Trainer
CR England
04.2018 - 06.2021
Caregiver
Home Helpers
03.2013 - 07.2017
Customer Service Cashier
Sprint
10.2011 - 02.2013
Real Estate License -
US Realty Training
Bartending License -
National Bartending School
No Degree - Business Communication
San Diego State University
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