An innovative and solution-oriented professional with extensive experience in the Banking and Financial Services industry, including sales, customer relationship management, and teamwork. Recognized as a top performer for the ability to identify and acquire new business, use CRM software to find new and existing clients, and organize and complete complex projects. Proven track record of building strong relationships and implementing strategies to improve processes and drive overall bottom-line performance. With a passion for technology and a desire to stay ahead of the curve, the overall career goal is to utilize these skills to embark into the tech industry and expand expertise to learn and grow with a new trade. Leveraging knowledge of the banking and financial services industry, as well as a strong understanding of the latest technologies, to bring a unique perspective to the industry and contribute to its success.
Hi, I’m
JUNIOR ROSIER
Columbus,Ohio
Summary
Overview
5
years of professional experience
4
years of post-secondary education
1
Language
1
Certificate
Work History
Chase BankColumbus, Ohio
Account Escalation Specialist III
2022.Jul - Current (2 years & 10 months)
Job overview
- Collaborated with multiple departments to answer
customer questions and ensure customer success - Adept at quickly finding and resolving customer account
issues to ensure customer satisfaction - Named clients' needs and cultivate effective strategies via
telephone, email, & social media channels - Completed daily inbound cases, up to 50 cases per day
- Collaborated with managers to provide customer
feedback and recommend operational changes to meet
emerging trends. - Fielded customer complaints and facilitated negotiations,
resolving issues and reaching mutual conclusions.
Chase BankGreenacres, Florida
Associate Banker
2021.Mar - 2022.Jul (1 year & 4 months)
Job overview
- Lead daily huddles about specialized products to better educate team
- Over 95% customer satisfaction to bring up sales quota whilst providing personalized recommendations to ensure customers are pleased with banking experience
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and cashier checks and used excellent time management and organizational skills to succeed in fast-paced working environment
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Bright Star Credit UnionPompano, FL
Member Service Representative
2019.Jul - 2020.Aug (1 year & 1 month)
Job overview
- Achieved goals by building long-term relationships with new and existing Bright star Credit Union and customers by contacting existing clients with recommendations of product solutions to help them gain financial success
- Maintained comprehensive knowledge of company products to effectively address customer needs and inquiries; consistently surpassed average team sales by 10%.
- Contacted prospective customers to uncover sales opportunities, boosting overall sales 100%.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes
- Surpassed sales goals through implementation of effective marketing strategies
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Wells FargoMargate, Florida
Teller
2017.Nov - 2019.Jul (1 year & 8 months)
Job overview
- Held accountable for performing ATM custodian duties as well as handling foreign currency transactions, simultaneously tend to customers within lobby, through drive-through window, and answer phone calls
- Found potential fraud/risky accounts and followed proper action plans to prevent loss and resolving complex customer issues
- Recognized for consistently meeting and exceeding sales goals over 200% by cross selling, up-selling, and/or referring products based off customers financial needs.
- Identified sales opportunities and referred customers to
branch partners in financial services
- Learned about customer's financial needs, established
trust and optimized sales opportunities resulting in
quality customer service.
- Educated customers on use of banking website and
mobile apps.
- Answered customer inquiries regarding account balances,
transaction history, services charges and interest rates.
Education
Coral Springs High School
High School Diploma
08.2013 - 06.2017
University Overview
Skills
Technology Managementundefined
Certification
Cybersecurity, Thinkful
Availability
See my work availability
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Cybersecurity, Thinkful
01-2023
Account Escalation Specialist III
Chase Bank
2022.Jul - Current (2 years & 10 months)
Associate Banker
Chase Bank
2021.Mar - 2022.Jul (1 year & 4 months)
Member Service Representative
Bright Star Credit Union
2019.Jul - 2020.Aug (1 year & 1 month)
Teller
Wells Fargo
2017.Nov - 2019.Jul (1 year & 8 months)
Coral Springs High School
High School Diploma
08.2013 - 06.2017
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