Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Morgan

MORGAN HILL

Summary

Experienced Food & Beverage Professional able to handle both customer-service and administrative tasks with a positive and efficient attitude. Specializing in managing and overseeing all Food & Beverage for Restaurants, Catering Private Events, and Wineries with outstanding knowledge of budgeting and detailed cost analysis. Successful at outstanding leadership and top-of-the-line personalized service. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to tackle new challenges and build success with exciting organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

MOHI Ranch
09.2024 - 05.2025
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire sales process.
  • Increased event sales revenue by developing and maintaining strong relationships with clients.
  • Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
  • Managed a diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
  • Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
  • Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
  • Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
  • Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
  • Collaborated with winery team to plan and execute successful special events and promotions.
  • Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.

Retail & Sales Manager

Calera Wine Company, Duckhorn Portfolio
11.2023 - 09.2024
  • Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
  • Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
  • Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
  • Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
  • Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
  • Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
  • Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
  • Coordinated with other departments to ensure seamless integration of tasting room operations within the overall winery business strategy.
  • Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
  • Implemented inventory control measures to minimize waste and maintain accurate stock levels.
  • Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Account Manager

TopGolf San Jose
10.2022 - 09.2023
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Created new sales contacts and clients with through business development and prospecting.

Director of Food & Beverage

Live+Love+Leal Hospitality Portfolio
12.2021 - 07.2022
  • Oversaw food preparation and monitored safety protocols.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Hired and trained both permanent and temporary staff members.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Designed catering packages to increase sales and customer experience.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.

General Manager/ Sales & Event Manager/ Tasting Room Manager

Live+Love+Leal Hospitality Portfolio
06.2016 - 12.2021
  • Improved brand awareness by monitoring all marketing campaigns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased revenue streams by reducing costs and managing schedules.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Delivered engaging sales presentations to potential clients, explaining information to promote features and increase client base.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Supervised onsite team of up to 25, including caterers, audio-visual technicians, and facility management team.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Coordinated schedules and timelines for all events.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Created pricing structure for each wine, both by glass and by bottle.
  • Taught proper tasting techniques to both restaurant employees and interested members of public.
  • Motivated staff to perform at peak efficiency and quality.

Catering Manager

Rosewood Hotels And Resorts LLC
02.2016 - 04.2016
  • Met with clients to outline desired goals and to prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Placed orders with vendors on regular basis.
  • Designed catering packages to increase sales and customer experience.
  • Handled day-to-day processes of catering including scheduling and planning events.

Food And Beverage Manager

Rosewood Hotels And Resorts LLC
12.2011 - 02.2016
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set schedules for 30 staff by planning and designating shifts and hours.
  • Recruited top-notch employees for server, bartender and supervisor positions.
  • Managed employees throughout preparation and service of am and pm shifts daily.
  • Orchestrated positive customer experiences at all stages by overseeing every area of Restaurant operations.
  • Hired and managed all FOH staff.
  • Coordinated and organized all wine inventory.

Education

English Literature

UC Santa Barbara
Santa Barbara, CA

Skills

  • Efficient multi-tasker
  • Organized and dependable
  • Courteous, professional demeanor
  • Strong work ethic
  • Self-starter
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Training and Development
  • Leadership and team building
  • Problem resolution
  • Relationship building

Certification

  • Court of Masters Sommeliers- Level 1 Certification

Timeline

General Manager

MOHI Ranch
09.2024 - 05.2025

Retail & Sales Manager

Calera Wine Company, Duckhorn Portfolio
11.2023 - 09.2024

Sales Account Manager

TopGolf San Jose
10.2022 - 09.2023

Director of Food & Beverage

Live+Love+Leal Hospitality Portfolio
12.2021 - 07.2022

General Manager/ Sales & Event Manager/ Tasting Room Manager

Live+Love+Leal Hospitality Portfolio
06.2016 - 12.2021

Catering Manager

Rosewood Hotels And Resorts LLC
02.2016 - 04.2016

Food And Beverage Manager

Rosewood Hotels And Resorts LLC
12.2011 - 02.2016

English Literature

UC Santa Barbara

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