Summary
Overview
Work History
Skills
Websites
Timeline
Work Availability
Work Preference
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Julius R Odom

IT Support Specialist
Hoover,AL

Summary

IT Support Specialist with 13+ years of experience in Tier 1/2 technical support across healthcare and corporate sectors. Proficient in device deployment, user account administration, and virtual platform maintenance. Dedicated to resolving complex access issues and improving team operational efficiency.

Overview

14
14
years of professional experience

Work History

IT System Administrator

Intratek Computer, Inc.
Birmingham, AL
05.2025 - 05.2026
  • Provided in-person, phone, email or remote support for clinical users in a federal healthcare environment.
  • Provisioned and configured 50+ devices weekly, ensuring secure onboarding and compliance.
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, decreasing business disruption.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.

Help Desk Technician

ACET, Inc. (Adams Communications)
Tuscaloosa, AL
09.2015 - 09.2016
  • Provided Tier 1 IT support (phone, email or remote) to non-technical internal users across multiple locations through desk side support services.

Help Desk Support Specialist

Adecco Staffing
Birmingham, AL
09.2012 - 09.2013
  • Managed over 40 calls per day in a high call volume environment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Logged activities in tracking system.

Skills

  • System Administration (Windows Server/Desktop)
  • Active Directory & Group Policy
  • Network Troubleshooting (TCP/IP, DNS, DHCP)
  • Remote & Application Support
  • ServiceNow & ITIL Processes
  • Hardware Troubleshooting & Installation
  • SQL Server (basic administration)
  • Cloud Platforms (Azure, AWS)
  • Virtualization (VMware, Hyper-V)
  • Scripting & Automation (PowerShell, Python)
  • Security & Patch Management
  • Backup & Disaster Recovery Solutions

Timeline

IT System Administrator

Intratek Computer, Inc.
05.2025 - 05.2026

Help Desk Technician

ACET, Inc. (Adams Communications)
09.2015 - 09.2016

Help Desk Support Specialist

Adecco Staffing
09.2012 - 09.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work from home optionPaid time offPaid sick leave401k match
Julius R OdomIT Support Specialist