IT Support Specialist with 13+ years of experience in Tier 1/2 technical support across healthcare and corporate sectors. Proficient in device deployment, user account administration, and virtual platform maintenance. Dedicated to resolving complex access issues and improving team operational efficiency.
Overview
14
14
years of professional experience
Work History
IT System Administrator
Intratek Computer, Inc.
Birmingham, AL
05.2025 - 05.2026
Provided in-person, phone, email or remote support for clinical users in a federal healthcare environment.
Provisioned and configured 50+ devices weekly, ensuring secure onboarding and compliance.
Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, decreasing business disruption.
Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
Help Desk Technician
ACET, Inc. (Adams Communications)
Tuscaloosa, AL
09.2015 - 09.2016
Provided Tier 1 IT support (phone, email or remote) to non-technical internal users across multiple locations through desk side support services.
Help Desk Support Specialist
Adecco Staffing
Birmingham, AL
09.2012 - 09.2013
Managed over 40 calls per day in a high call volume environment.
Diagnosed and troubleshot hardware, software and network issues.
Information Technology System Network Administrator at Integrity Healthcare Solutions Pvt LtdInformation Technology System Network Administrator at Integrity Healthcare Solutions Pvt Ltd