J. RODRIGO MOLINA

• Product Education: Provided in-depth knowledge of our products, emphasizing special features, benefits, fabric properties, and proper usage. Offered guidance on the best care instructions to maximize product lifespan.
• Culture Education: Acted as an ambassador for the company's culture, exemplifying values such as fun, respect, support, empowerment, and encouragement. Fostered positive interactions with fellow staff members and engaged in in-store discussions on lifestyle topics, including yoga, fitness, health, and well-being.
• Community Education: Ensured guests were well-informed about the in-store community bulletin board. Facilitated access to valuable information and resources related to yoga, fitness, health, and the local community, enhancing their overall experience and connection with our brand.

•Provide timely and effective assistance to Wix users via phone, chat, and email.

•Cultivate positive customer relations and satisfaction with Wix products.

•Enhance the user experience through excellent customer care and technical support.

•Collaborate with different departments and product teams to ensure customer success.

•Identify and present opportunities for users to benefit from upsell or cross-sell of products or services.

•Serve as the primary point of contact for user inquiries and issues regarding Wix or third-party apps.
•Investigate and prioritize cases for improvements and new features.

•Educate users on Wix products or services through tutorials, screenshots, or screen sharing.

•Develop and implement individual user success plans with specific goals and milestones.

Operational Leadership: Leading a Bilingual restaurant team in successful day-to-day operations - by example and by being a role model of the standards and behaviors consistent with Chipotle 's values and culture.

•Team Development :Properly training and developing Crew, Hourly Managers, and Apprentices through quality orientations, development discussions, performance evaluations, and recognition so that they are prepared for additional career opportunities.

•Coaching and counseling
employees on a timely basis; making decisions on
promotions and terminations of employees, and taking the appropriate action.

• Management identifying talent, interviewing, and hiring new Crew.

• Demonstrating the management style that is
reflective of Chipotle’s values and culture.

•Fostering an environment of teamwork.

•Successfully communicating company changes/focus to the team.

•Ensuring that employees are paid properly and receive appropriate benefits.

•Writing schedules that meet the needs of the
business so that a great guest experience is delivered while maintaining financial responsibility.

•Building sales and managing the restaurant
budget.

•Compiling, preparing, and maintaining P&L
statements, budgets, and cost controls with regard to food, beverage, and labor goals. Implementing and practicing proper payroll procedures.

•Performing required administrative duties on time, including processing required
paperwork.

•Ensuring that safety and security standards are
emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations.

• Develop and maintain relationships with bank customers to understand their financial needs and goals.
• Identify sales opportunities and cross-sell banking products and services to customers, such as checking and savings accounts, credit cards, loans, and investment products.
• Meet or exceed monthly sales goals for banking products and services.
• Provide excellent customer service by answering customer inquiries, resolving customer issues, and following up on customer requests in a timely and professional manner.
• Process customer transactions, including deposits, withdrawals, and account transfers.
• Assist customers with online and mobile banking services, including troubleshooting technical issues and providing guidance on how to use these services.
• Provide financial education and guidance to customers to help them achieve their financial goals.
• Collaborate with other bank staff, including branch managers, loan officers, and investment advisors, to provide a comprehensive range of financial services to customers.
• Maintain accurate records of customer interactions, sales activity, and other important data.

• Meeting customer service requirements by maintaining contact with customers

• Supervise Budget expenses

• Assisting and providing customer with problem resolutions

• Enforcing policies and procedures

• Introducing safety and work procedures to new hires

• Cash audits