Microsoft Office
Hi, I’m
Jennifer Ryan
North Bethesda,MD
The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Experienced professional skilled in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable leader who seamlessly combines advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence. Demonstrates expertise in leading teams and driving program growth while maintaining a strong focus on operational efficiency and excellence. Holds a Graduate Certificate in Strategic Leadership & Management and a Bachelor of Science in Communications. Key skills include program management, strategic growth planning, stakeholder relationship management, contract management, operational efficiency, and data analysis.
Overview
15
years of professional experience
Work History
DaVita SNF Dialysis
Growth Manager
09.2023 - 05.2024
Job overview
- Developed and executed strategies to cultivate relationships with physicians, health systems, discharge planning teams, and community resources, positioning DaVita as the partner of choice in the competitive dialysis landscape.
- Reduced churn rate 10% with proactive communication and tailored engagement initiatives.
- Increased revenue 20% by developing strategic partnerships and negotiating favorable contract terms.
Get Well
Manager, Content Strategy
05.2022 - 07.2023
Job overview
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making resulting in 350k in additional revenue.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Negotiated favorable contract terms with suppliers, securing quality products at competitive prices while protecting company interests.
- Conducted quarterly reviews with vendors to assess performance against contracts and identify improvement areas.
- Reduced costs by 30% identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
Get Well
Client Success Manager
07.2021 - 05.2022
Job overview
- Developed tailored strategic growth plans for each client site, aligning with current trends, goals, and industry standards
- Crafted comprehensive strategies to drive client success and achieve desired outcomes.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services resulting in on-target revenue of 1.5mil and additional revenue of 650k.
STG International, Inc.
Program Manager
05.2020 - 07.2021
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives resulting in doubling the number of patients served and locations operating.
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Managed a diverse portfolio of vendors, effectively balancing cost, quality, and risk factors in decision-making processes leading to a 15% cost savings.
Marine Corps Community Services
Program Manager
01.2015 - 05.2020
Job overview
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated dispute resolution processes between internal teams and external vendors to ensure satisfactory outcomes for all parties involved.
- Implemented training and performance improvement programs that resulted in a 35% increase in client satisfaction scores over 12 months, utilizing regular metrics evaluations to track progress and outcomes.
United States Yacht Shows
Program Coordinator
01.2011 - 01.2013
Studio 3 Interiors
Communications Assistant
01.2009 - 01.2011
Education
University of Illinois, Gies School of Business, Champaign, IL
Graduate Certificate from Strategic Leadership
01.2019
University of Maryland, College Park, College Park, MD
Bachelor of Science from Communication
01.2011
Skills
- Customer Acquisition
- Partnerships Development
- Rapport and Relationship Building
- Effective Communication
- Strategic Planning
- Customer Relationship Management (CRM)
- Strategic Negotiation
- Resource Planning
- Vendor Negotiations
- Budget Management
- Driving Growth
- Google Workspace
- Vendor Contracts
- Vendor Performance Management
- Operational Processes
- Microsoft Office
- Operational Efficiency
- Data Accuracy
Specialized Training
- HIPAA
- Financial Management
- Budget Planning
- Client Management and Relationships
- Business Development: Strategic Planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
EMR
Google Workspace
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home optionPaid time offPersonal development programsTimeline
Growth Manager
DaVita SNF Dialysis
09.2023 - 05.2024
Manager, Content Strategy
Get Well
05.2022 - 07.2023
Client Success Manager
Get Well
07.2021 - 05.2022
Program Manager
STG International, Inc.
05.2020 - 07.2021
Program Manager
Marine Corps Community Services
01.2015 - 05.2020
Program Coordinator
United States Yacht Shows
01.2011 - 01.2013
Communications Assistant
Studio 3 Interiors
01.2009 - 01.2011
University of Illinois, Gies School of Business
Graduate Certificate from Strategic Leadership
University of Maryland, College Park
Bachelor of Science from Communication
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