J.SAMANTHA SAMBOLAH
Atlanta,GA
Summary
Positive Front Office Clerk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Excellent multitasking, planning and communication skills.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
Surburban Extended Stay Hotel
Duluth, GA
06.2017 - 03.2024
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Provided information regarding hotel amenities, services, and local attractions.
- Updated computer system with current guest information.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Prepared documents related to guest accounts including invoices, reservations.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Clerk
Comfort Inn Suites and Management
Atlanta,, GA
09.2017 - 12.2022
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Answered incoming calls and directed them to the appropriate personnel.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Prepared documents related to guest accounts including invoices, reservations.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Responded promptly to emails sent by customers seeking assistance with their stay.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
HIGH SCHOOL DIPLOMA - Business Technology
Georgia State University
Atlanta, GA06-2028
High School Diploma - English/Math
Bravid Washington Harris Episcopal School
New York, NY06-1998
Skills
- Administrative Skills
- Customer Service
- Microsoft Office
- Payment Processing
- Complaint resolution
- Mail Routing
- Guest Relations
- Cash Handling
- Listening Skills
- Hospitality services
- Problem-solving skills
- Reservation Management
- Time Management
- Conflict Management
- Front Office Support
- Credit and cash payments
- Oral and written communications
Timeline
Front Desk Clerk
Comfort Inn Suites and Management
09.2017 - 12.2022
Front Desk Clerk
Surburban Extended Stay Hotel
06.2017 - 03.2024
HIGH SCHOOL DIPLOMA - Business Technology
Georgia State University
High School Diploma - English/Math
Bravid Washington Harris Episcopal School