J. Sanders Pitts
New York,NY
Summary
Driven and enthusiastic professional with a proven track record at Logan's Uppercrust Wood Fired Pizza, excelling in exceptional customer service, restaurant management, and POS operation. Demonstrated ability to manage high-volume operations, enhance guest relations, and lead teams to improve efficiency and satisfaction. Eager to contribute positively to guest experiences and team operations, leveraging my strong work ethic and amiable personality.
Overview
1
1
year of professional experience
Work History
General Manager
Logan's Uppercust Wood Fired Pizza
Columbia, SC
03.2024 - 06.2024
- Successfully managed daily restaurant operations, including opening and closing procedures, team scheduling, and payroll distribution.
- Resolved customer conflicts to maintain satisfaction, and supported staff by serving tables during peak times.
- Oversaw the food and drink supply chain to ensure that inventory needs were met, and maintained accurate documentation of restaurant expenses.
- Maintained a professional and amicable demeanor to generate positive guest experiences and foster a positive team environment.
Assistant Manager
Logan's Uppercrust Wood Fired Pizza
Columbia, SC
12.2023 - 02.2024
- Directly oversaw server operations, delegated opening, side work, and closing tasks, and managed the POS system.
- Organized and executed training sessions for new hires to familiarize them with the workplace environment.
- Held the server team accountable for safety regulations and restaurant policies to ensure clean and efficient operations, and foster customer trust in our product.
- Cataloged inventory and reported it to the General Manager.
Server
Uppercrust Wood Fired Pizza
Columbia, SC
06.2023 - 12.2023
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed opening, side work, and closing tasks, maintaining a high standard of work and cleanliness.
Education
Bachelor of Arts - International Relations & Business
New York University
New York, NY05-2028
Skills
- Exceptional customer service
- Strong work ethic
- POS operation
- Shift management
- Order accuracy
- Guest relations management
- Multitasking and organization
- Beer and wine service
- Take-out service
- Bill computation
- Food safety
- Professional communication
- Memorization skills
References
References available upon request.
Timeline
General Manager
Logan's Uppercust Wood Fired Pizza
03.2024 - 06.2024
Assistant Manager
Logan's Uppercrust Wood Fired Pizza
12.2023 - 02.2024
Server
Uppercrust Wood Fired Pizza
06.2023 - 12.2023
Bachelor of Arts - International Relations & Business
New York University
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