Joseiry Santos
Criminal Justice
Methuen,MA
Summary
Dedicated human services professional with extensive experience in child welfare investigations, case management, and community support services. Proven ability to conduct thorough assessments, coordinate effective care plans, and collaborate seamlessly with multidisciplinary teams to safeguard vulnerable populations. Committed to fostering positive outcomes through compassionate support and advocacy. Expertise in navigating complex systems to ensure client well-being while promoting community resources and engagement.
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Investigator - Full Time
Department of Children & Families
03.2022 - Current
- Investigating claims of neglect and abuse by conducting interviews, inspections, and monitoring suspects.
- Documenting all findings and generating case reports.
- Reporting instances of neglect, abuse, and abandonment to law enforcement or the relevant department.
- Assisting in relocating victims to safe homes or institutions.
- Collaborating with social workers, psychologists, lawyers, and law enforcement officers to develop support and intervention strategies.
- Performing follow-up investigations of cases and conducting safety assessments.
- Updating and maintaining all victim and offender current information.
Career Advisor - Part Time
Adult Learning Center
09.2023 - 09.2024
- Meet with students in the Programs to identify education and career goals and set a realistic timeline for attaining each goal.
- Monitor students’ educational progress through regular check-ins and meetings.
- Collaborate with instructors to ensure that student goals.
- Refer students as needed to community resources to enhance academic support.
- Contact students as required to address barriers to attendance.
- Assist students with a resume, cover letter, as well as in interview preparation and other soft skill development.
- Participate in professional development as required.
Social Worker I- Full Time
Department of Children & Families
03.2019 - 03.2022
- Assess, evaluate, conduct initial and ongoing case management of children and family services and needs.
- Develop, review, update and ensure implementation of strength-based service plans for each child in care or custody including risk assessment, safety plans and goals.
- Maintain ongoing communication with DCF staff and other constituencies, initiate court action when necessary.
- Attend home and foster care visits; transport children to health, social services or other agency-related appointments as required.
- Attend weekly supervision, weekly staff meetings, in-service training, and team meetings.
Direct care staff – Part Time
Turning Point
01.2017 - 08.2019
- Ensure the safety, well-being and human rights of the individual(s) supported.
- Engage positively with individuals, their families/guardians, other staff and providers.
- Provide support with community activities, transportation, household chores, cooking, shopping and banking.
- Support high functioning adult individuals with behavioral challenges and forensic involvements for ensuring their safety inside the group home program.
- Follow behavior plans and interventions as needed.
Geriatric Service Support Coordinator
Elders Services of the Merrimack Valley
07.2017 - 02.2019
- Conduct health and functional assessment.
- Participate in development of a Member's Individual Care Plan (ICP).
- Attend Clinical meetings as required.
- Develop and monitor service plans to promote the client's overall health and independence.
- Track Member transfers from one setting to another.
- Provide care management services via the telephone or home visits as needed.
Case Coordinator
Class, Inc. Lawrence, MA
09.2015 - 07.2017
- Develop ISP goals plans and participate in DMH team meetings.
- Spend time with individuals on his/her caseload to support their personal goals.
- Maintain effective communication with therapists and services coordinators regarding progress, service planning, and incident reporting.
- Maintain confidential records for individuals.
- Submit DMH progress reports completed in a timely manner.
- Follow behavior plans and interventions as needed.
Education
Master’s Degree - Mental Health Counseling
Cambridge College
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell
08-2015
Criminal Justice Associate - NECC
Northern Essex Community College
Lawrence, MA05-2013
Law Enforcement Certificate - NECC
Northern Essex Community College
Lawrence, MA05-2013
Skills
Ethical and honest
Interview techniques
Interviewing witnesses
Risk assessment
Calm in crisis situations
Research skills
Written communication
Adaptability and flexibility
Analytical thinking
Problem-solving abilities
Collecting evidence
Certification
CPR & First Aid, PAC, Basic life support certificate, Human service worker safety training, HIPPA, Fire safety.
Timeline
Career Advisor - Part Time
Adult Learning Center
09.2023 - 09.2024
Investigator - Full Time
Department of Children & Families
03.2022 - Current
Social Worker I- Full Time
Department of Children & Families
03.2019 - 03.2022
Geriatric Service Support Coordinator
Elders Services of the Merrimack Valley
07.2017 - 02.2019
Direct care staff – Part Time
Turning Point
01.2017 - 08.2019
Case Coordinator
Class, Inc. Lawrence, MA
09.2015 - 07.2017
Bachelor of Science - Criminal Justice
University of Massachusetts Lowell
Criminal Justice Associate - NECC
Northern Essex Community College
Law Enforcement Certificate - NECC
Northern Essex Community College
Master’s Degree - Mental Health Counseling
Cambridge College
TRAININGS: *VOLUNTARY*
- Lawrence District Court, Probation Department Assistant: 02/2013- 08/2013
- Performed all assigned duties relating to cases scheduled for appearance in court.
- Assisted as needed in courtroom procedure during court sessions.
- Maintained accurate and up-to-date case records in a neat and legible prescribed form.
- Booking