Jsasmine Williams
Saint Louis,United States
Summary
Proven track record in enhancing operational efficiency and customer satisfaction across roles, including a pivotal position at United Healthcare. Expert in service coordination and emergency procedures, I excel in streamlining processes and fostering customer relationships. Achieved significant improvements in response times and project outcomes by leveraging dispatch software familiarity and exceptional communication skills. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
10
10
years of professional experience
Work History
Emergency Roadside Dispatcher
Automobile Club Of Missouri
09.2022 - Current
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
- Developed strong rapport with local law enforcement agencies to assist in coordinating efforts during accidents or hazardous situations on the roadways.
- Communicated with customers to provide delivery updates and resolution.
Patient Service Coordinator II
United Healthcare
01.2020 - 08.2022
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Claims Processor
United Insurance
03.2018 - 12.2018
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Pharmacy Technician
Express Scripts
04.2014 - 03.2018
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Mccluer North High School
Florissant, MO05.2013
Skills
- Service Coordination
- Emergency Procedures
- Road Safety Awareness
- Dispatch Software Familiarity
- Incident Prioritization
- Job Specification Review
- Quality Control
- Customer Service
- Data Entry
- Schedule Coordination
- Communication Management
- Customer Relationship Management
Timeline
Emergency Roadside Dispatcher
Automobile Club Of Missouri
09.2022 - Current
Patient Service Coordinator II
United Healthcare
01.2020 - 08.2022
Claims Processor
United Insurance
03.2018 - 12.2018
Pharmacy Technician
Express Scripts
04.2014 - 03.2018
High School Diploma -
Mccluer North High School
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