Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jason Smith

Customer Service
Lakeland,Florida
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Jason Smith

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help the team achieve company goals.

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5

Experience in Customer Service

1

Experience as a Warehouse Associate

Work History

Tasunited

Customer Service Representative
06.2022 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Gieco

Call Center Customer Service Representative
09.2020 - 06.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Generated customer service reports to track customer satisfaction.
  • Approved and terminated customer contracts upon request.
  • Delivered prompt service to prioritize customer needs.

Colorodo Box Beef

Warehouse Associate
02.2018 - 02.2020

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

ITT-Technical Institute
Austin, TX

No Degree from Computer Networking And Telecommunications
01.2004

Auburndale Senior High School
Auburndale, FL

High School Diploma
07.1996

Skills

  • Research
  • Customer Relationship Management
  • Technical Support
  • Staff Training
  • Document Control
  • Product Organization
  • Problem-Solving Ability
  • Call Triaging
  • Grammar
  • Managing Multiple Tasks
  • Credit Card Payment Processing
  • Customer Consulting
  • Prioritization
  • Active Listening
  • Multi-Line Telephone Operation
  • Typing Proficiency
  • Customer Service
  • Customer Relations
  • Team Development
  • Quality Assurance Controls
  • Microsoft Word
  • Call Center Operations
  • Warehousing Functions
  • CRM Software
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Tasunited
06.2022 - Current

Call Center Customer Service Representative

Gieco
09.2020 - 06.2022

Warehouse Associate

Colorodo Box Beef
02.2018 - 02.2020

ITT-Technical Institute

No Degree from Computer Networking And Telecommunications

Auburndale Senior High School

High School Diploma
Jason SmithCustomer Service