Summary
Overview
Work History
Education
Skills
Software
Affiliations
Timeline
Hi, I’m

Jeffrey Segler

St. Petersburg,Fl
“Always dream and shoot higher than you know you can do. Do not bother just to be better than your contemporaries or predecessors. Try to be better than yourself.”
William Faulkner
Jeffrey Segler

Summary

Over 10 years of experience in developing training programs and technical documentation for enterprise clients, specializing in curriculum design and Learning & Development. Proven ability to create and deliver engaging technical training content both virtually and in-person, with strong skills in communication and presentation tailored for diverse audiences. Demonstrated expertise in managing complex instructional design projects, driving beneficial organizational change. Extensive experience across all roles in Facilitation, Curriculum Design, and Program Development, delivering value to businesses of all sizes throughout training and operational cycles.

Overview

15
years of professional experience

Work History

Create 3Ds Design
Remote, USA

Learning and Development Designer
12.2020 - Current

Job overview

  • Collaborating cross-functionally to design training and develop content aligned with customer needs and business goals.
  • Key accomplishments include total overhaul of Onboarding and Continuing Development Programs (+42% Employee Participation, +27% Retention, and +33% Manager Satisfaction), as well as creating, validating, and updating documentation for over 150 business processes, many of which had not been documented before.
  • Served as administrator for the Learning Management System while tracking training records and completion metrics in order to monitor trainee progress.
  • Collaborated with cross-functional teams to ensure training aligned with business goals and strategies.

Full Potential Solutions, Inc.
Kansas City, USA

Senior Training Specialist II
03.2019 - 12.2020

Job overview

  • Developed curriculum for and facilitated onboarding, training and continuing business process education for waves of 40 agents in the US and 26 agents in Manila in order to serve all of North America and most US Territories.
  • Maintained high customer satisfaction and resolution rates.
  • Retained comprehensive knowledge of products and offered services.
  • Handled advanced customer service and technical challenges.
  • Trained new and existing team members on customer service standards.
  • Escalated and resolved complex customer issues and complaints.
  • Collaborated with other departments to streamline customer support processes.
  • Reported key performance indicators to senior management.
  • Ensured compliance with company communication and service protocols.
  • Lead and supervised customer service team across phone support operations.
  • Developed performance metrics, conducted team performance evaluations.
  • Implement quality assurance protocols and monitor call center metrics.
  • Analyzed call center data to identify improvement opportunities.
  • Managed team scheduling, performance tracking, and staff development.

Cerner Corporation
Kansas City, USA

Support Process Analyst - Population Health
07.2017 - 01.2019

Job overview

  • Served as primary point of contact for enterprise scale support of medical records portals.
  • Provided integral training to new hires regarding real-world necessities of their positions as well as engendering vigilance regarding federal regulations like HIPAA.
  • Served as an SME for business processes and provided continuing education meetings for experienced analysts.
  • Utilized MS Visio to map and validate business processes.
  • Produced reports detecting the current effectiveness of current methods and how they could be improved.

Tech Data Corporation
St. Petersburg, USA

Integrated Supply Chain Support
11.2015 - 07.2017

Job overview

  • Served as Primary Point of Contact and SME for multi-million dollar customers of a $13.5 billion dollar client.
  • Mapped, validated, and otherwise documented 212 business processes for which there was no prior documentation.
  • Collaborated daily with internal and external business partners in order to inform, update, and troubleshoot major events.
  • Conducted routine quality assurance monitoring to ensure all client matters proceeded according to standards.

Office Depot
St. Petersburg, USA

Print Center Lead
11.2010 - 07.2012

Job overview

  • Successfully managed all print center operations, systematically training and scheduling team members while ensuring smooth workflow and high-quality customer service.
  • Skillfully processed complex customer orders, providing precise quotes and maintaining equipment functionality.
  • Led monitoring print supplies, meeting performance targets, and maintaining an organized work environment.
  • Effectively supervised daily production, resolved customer issues, and coordinated team efforts.
  • Ensured the print center consistently delivered accurate and timely print materials while maintaining high standards of operational excellence.

Education

St. Petersburg College
St. Petersburg

Bachelor of Science from Project Management, Organizational Behavior

Florida State University
Tallahassee, FL

Bachelor of Fine Arts from Studio Arts

Skills

  • Curriculum planning
  • Creative problem solving
  • Planning and coordination
  • Report preparation
  • Customer service
  • Training evaluation
  • Staff development
  • Needs assessment
  • Training course oversight
  • Trainee assessments
  • Compliance requirements
  • Learning management systems

Software

Microsoft Office

Adobe Creative Cloud Suite

MS Visio

MS Project

Zoom

MS Teams

Camtasia

Adobe Captivate

Affiliations

  • Internal Conference Organizer and Mentoring Facilitator - Create 3Ds Design
  • Role Coach and Career Mentor - Full Potential Solutions, Inc.
  • Learning and Development Topics Advisor - Tech Data Corporation
  • VP of Community Outreach - Project Management Institute, Suncoast Chapter
  • Chief Facilitator - Florida State University

Timeline

Learning and Development Designer

Create 3Ds Design
12.2020 - Current

Senior Training Specialist II

Full Potential Solutions, Inc.
03.2019 - 12.2020

Support Process Analyst - Population Health

Cerner Corporation
07.2017 - 01.2019

Integrated Supply Chain Support

Tech Data Corporation
11.2015 - 07.2017

Print Center Lead

Office Depot
11.2010 - 07.2012

St. Petersburg College

Bachelor of Science from Project Management, Organizational Behavior

Florida State University

Bachelor of Fine Arts from Studio Arts

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